If you are a Recent College Grad or Early Career College Grad in the Cincinnati/Northern KY area this could be a great opportunity to get your career started or jump started.

Great Opportunity for Growth within the company!

We have partnered with a Manufacturer in Florence KY to lead a search for a Newly Created Customer Service Administrator role

Customer Service Administrator

• Provides technical support to our customers and are expected to develop a working knowledge of our core products.
• Professionally represent the company to our customers with the knowledge and skills to provide them the product or service they need.
• There a 95/5 split between office work and warehouse requirements that includes inventory counts, organization, and shipping orders as needed.
• Issue quotes with appropriate lead times
• Receive customer orders
• Communicate the scheduling of production
• Assist with packing of outbound product, and stocking of inbound items.
• Communicate with sales force and customers daily.

 Responsibilities:

• Respond to customer inquiries, provide quotes, and take customer orders
• Negotiate sale and purchase prices
• Proactively generate sales and promote company products
• Support outside sales representatives
• Expedite back-orders
• Assist with pulling inventory, preparing shipments, and updating inventory levels
• Assist with customer returns
• Interact with customers and suppliers to obtain and fill orders correctly
• Troubleshoot customer concerns.

Job Requirements:

• Excellent customer service, and communication skills
• Reliable, organized, detailed, and focused
• Industrial or mechanical product sales experienced preferred
• Comfortable with common business software such as Microsoft office applications, MS Excel, Gmail.
• Ability to use basic computer applications and have efficient typing skills that allows for rapid e-mail communication
• User level experience with ERP systems such as QuickBooks, SAP, e-commerce admin and common business practices such as customer account management, inventory updates and material planning
• Must be available for standard daytime business hours (M-F, 8:00 AM to 5:00 PM EST)