Join a leading North American Distributor, renowned for producing top-quality kitchen and bathroom plumbing products used around the world, as a Bilingual (French) Customer Service Representative. This is hybrid position that offers you to be part of a dynamic team.

As a Bilingual (French/English) Customer Service Representative, you’ll play a key role in ensuring exceptional service by processing and entering orders with accuracy and speed, resolving customer claims, and communicating effectively via phone and email. You'll collaborate cross-functionally with teams in Sales, Finance, Distribution, and Marketing to ensure timely resolution of customer issues and maintain inventory integrity.

Bilingual Customer Service Representative Details: 

• Salary: Up to $60,000 based on qualifications
• Hybrid – 1–2 days per week in office
• Benefits from Day 1
• Monday to Friday, 8:30 AM – 5:00 PM
• RRSP: 3% employer after 1 year + up to 5% match
• 2 weeks of vacation with the option to buy a 3rd week

Bilingual Customer Service Representative Responsibilities:

• Accurately enter customer orders using appropriate systems and methods, ensuring correct quantities, pricing, and part numbers
• Resolve discrepancies by working with internal departments and customers
• Enter debits in the Debit Log and investigate validity of claims
• Issue credits/debits or disallowed letters in line with company policy
• Ensure return documentation is completed, and goods are received before credit is issued
• Collaborate with A/R to resolve deductions and support inventory adjustments
• Respond to inquiries by phone and email, including order status, product information, claims, returns, pricing, and account details
• Ensure timely and professional communication to maintain positive customer relationships
• Correct EDI inbound errors
• Assist Planning department with new product order entry
• Update Aged Trial Balance with credit data
• Support other administrative tasks as needed

Bilingual Customer Service Representative Qualification: 

• College degree and/or 2-3 years of experience in Accounting or Customer Service
• Fluent in French and English (verbal & written)
• Experience with SAP order entry and proficient in Word, Excel, and Analysis for Office
• Strong organizational skills, attention to detail, and problem-solving abilities
• Excellent communication skills, able to work both independently and in a team
• Core Competencies: Active Learning, Collaboration, Innovation, Planning & Organization

This position requires someone with excellent customer service skills who is comfortable handling inquiries both over the phone and by email.