Position Summary:Responsible for overseeing and managing the organization’s Network and System Infrastructure. Provides strategic direction while reviewing, analyzing, coordinating, and overseeing all Data Center Technologies including network, server, and storage hardware and software. Ensures the reliability, availability, and security of all Data Center Technologies. 

Essential Functions and Responsibilities:This list is illustrative only and not a comprehensive listing of all tasks performed. It does not imply that all positions within the class perform all duties listed, nor does it exclude other duties as assigned.

• Designs, implements, and administers corporate Data Center Technology.

• Develops IT security policies and procedures for infrastructure and staff.

• Maintains and updates all system and device operating systems according to internal standards and manufacturer guidelines.

• Manages all Data Center related projects including hardware procurement and upgrades.

• Maintains detailed inventories and implements change control processes for infrastructure.

• Plans for technology obsolescence and system upgrades.

• Ensures uptime and availability of all network, server, and storage systems; develops and maintains Business Continuity and Disaster Recovery Plans.

• Oversees all enterprise backup and disaster recovery systems and ensures compliance with internal controls; collaborates with AS400 team to ensure parallel protocols.

• Conducts annual security assessments and addresses vulnerabilities.

• Manages day-to-day operations and staff activities of the data center.

• Resolves helpdesk tickets and service requests in a timely and efficient manner.

• Provides training and maintains current knowledge of infrastructure, virtualization, network management, and cybersecurity.

• Ensures department is staffed appropriately and fosters a culture of engagement and excellence.

• Maintains a welcoming and positive service environment with both staff and guests.

• Performs subordinate tasks as needed and supports cross-functional operations.

Supervision and Accountability:Manages the Systems Administrator, Network Administrator, and Network System Administrator. Responsibilities include hiring, training, performance management, conflict resolution, and ensuring team performance aligns with organizational policies and goals.

Education and Experience:

• Bachelor’s Degree in Computer Science, Information Technology, or related field, required.

• Industry certifications such as MCSE, CCNA, or Security+, preferred.

• Minimum three (3) years of experience as a Network or Systems Administrator in a Windows server environment.

• Minimum three (3) years of experience managing enterprise networks and email systems.

• Minimum three (3) years of experience designing and maintaining enterprise security systems.

• Two (2) years of experience with virtualization and SAN environments, preferred.

• Equivalent education, training, and experience may be considered.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills.

• Ability to accept and apply constructive feedback.

• Demonstrated sound decision-making under pressure.

• High attention to detail and integrity in customer service and interpersonal interactions.

• Proficient planning and project management skills; ability to guide leadership to increased efficiency.

• Proven leadership and teamwork capabilities with motivational and confident interpersonal style.

• Technical proficiency with Microsoft Windows Server, Microsoft Exchange, Active Directory, enterprise security products, backup systems, storage area networks, and network devices including switches, routers, and firewalls.

• Familiarity with industry regulations and standards such as NIGC MICS and other compliance frameworks.

• Experience with budgeting and financial oversight.

• Availability to support a 24/7 infrastructure including on-call and emergency response.