Horizon Computer Solutions
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Retail Repair Technician
Saskatoon, SK
IDj-17075Posted 6/27/2024
As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations and individuals across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, Winnipeg and Toronto.
 
Horizon is currently seeking a talented & energetic Part-time and Full-time Permanent Retail Repair Technician to join our business unit in Saskatoon, Saskatchewan.
 
As our Repair Technician, you will be assisting customers when things have gone wrong. As you are servicing a wide range of devices, this role is the ideal position for an individual who likes in-person, hands-on repairs and has a passion for helping others get the most from their technology. You will use multiple tools and resources to review, diagnose, and repair our client's computers, phones, and tablets. If you love technology, including Apple products, and working as a team to support customers, this role could be a great fit!
 
Responsibilities
  • Provide high-quality service and support for our various clients.
  • Troubleshooting devices including computers, iPads, iPhones, and other tablets.
  • Completing hardware and software repairs on a variety of technology.
  • In-depth diagnostics on electronics including Apple and Windows devices.
  • Accurately ordering required service parts from our vendors.
  • Assisting with customer inquiries in person, on the phone, and through email.
  • Accurately entering data into Horizon's customer and service management System.
  • Complete repairs, updates, and administrative tasks in a timely and accurate fashion.
  • Providing customers in need with help and training.
  • General administrative duties as required.
  • General cleaning and upkeep of the Horizon Retail Service area.
  • Helping with new purchases when needed.
  • Work rotating shifts including Saturdays and some holidays.
  • Additional tasks as assigned.
 
Requirements
  • Excellent customer service skills.
  • Willingness to learn and take on new challenges.
  • Experience in computer and/or electronics repair.
  • Great at problem-solving.
  • Able to work in an often fast-paced environment.
  • Excellent written and verbal communication and works well in a team.
  • Available to work rotating schedules based on retail store hours, including weekends.
  • Working knowledge of Apple and/or Windows hardware products.
  • Previous hands-on experience repairing Apple devices preferred.
  • High School diploma with post-secondary-related training ideal.
 
 
An additional requirement of this role is successfully completing a Criminal Record Check.
 
As we carefully review all applications, we want to let you know that we appreciate the time and effort you've invested in applying for a position with us. Our team is diligently working through each application to identify candidates whose skills and experience align closely with the requirements of the roles we're looking to fill.
 
Please understand that due to the high volume of applications we receive, only selected candidates will be contacted for the next steps in our hiring process. While we would love to reach out to each and every one of you, we want to ensure that we dedicate the time and attention needed to consider each application thoroughly.
 
For those of you who may not be selected this time around, please know that your application remains in our records, and we will certainly keep your qualifications in mind for future opportunities that arise.
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