Horizon Computer Solutions
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Customer Service Representative
Saskatoon, SK
IDj-17723Posted 7/18/2024
As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations and individuals across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, Winnipeg and Toronto.
 
Horizon is currently seeking a talented & energetic Part-time and Full-time Permanent Customer Support Representative to join our business unit in Saskatoon, Saskatchewan.
 
Reporting to the Retail Manager, the Customer Service Representative position is a critical role at Horizon. In this position, you are our primary point of contact for our customers while visiting the retail store. You will be assisting them in selecting the products that best suit their needs and providing guidance when help is needed. The role is primarily a customer-facing position and requires the use of strong English communication skills.
 
Responsibilities
  • Acting as a Concierge, providing high-quality customer sales and support.
  • Helping clients with new purchases and finding the perfect system for their needs.
  • Assist clients in reviewing products needing service offering complete solutions.
  • Basic troubleshooting of electronic devices and software.
  • Providing customers in need with help and training.
  • Assisting customer inquiries in person, on the phone, and through email.
  • Accurately entering data into Horizon’s customer and service management system.
  • Work rotating shifts including Saturdays and some holidays.
  • General administrative duties as required.
  • General cleaning and upkeep and additional tasks as assigned.
 
Requirements
  • Excellent customer service skills.
  • Willingness to learn and take on new challenges.
  • Experience in computer and/or electronics repair preferred.
  • Able to work in an often fast-paced environment.
  • Excellent English written and verbal communication and works well in a team.
  • Available to work rotating schedules based on retail store hours, including weekends.
  • In-depth knowledge of Apple and/or Windows products and services preferred.
 
Education and Experience
  • High School diploma. Post-secondary technology training is welcomed.
  • Training in customer service. Prior experience in retail customer service is ideal.
 
Require Licenses and/or Certifications
  • Criminal Occurrence Security Check - Must complete a Criminal Record and Vulnerable Sector Check in good standing before the first day of employment.
 
 
 
As we carefully review all applications, we want to let you know that we appreciate the time and effort you've invested in applying for a position with us. Our team is diligently working through each application to identify candidates whose skills and experience align closely with the requirements of the roles we're looking to fill.
 
Please understand that due to the high volume of applications we receive, only selected candidates will be contacted for the next steps in our hiring process. While we would love to reach out to each and every one of you, we want to ensure that we dedicate the time and attention needed to consider each application thoroughly.
 
For those of you who may not be selected this time around, please know that your application remains in our records, and we will certainly keep your qualifications in mind for future opportunities that arise.
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