Service Desk Technician - Horizon

Work Location - Saskatoon

Reporting to the Senior Support Analyst, the Service Desk Technicians assist customers, when things have gone wrong.  The Service Desk Technician is a hands-on role ideal for individuals who enjoy solving technical problems and helping others get the most from their technology. As a key member of our service team, you will assist clients when issues arise, providing in-person support and performing repairs on computers, networks, printers, phones, and tablets.

Responsibilities

• Deliver high-quality technical support to internal and external clients.
• Troubleshoot and repair Windows and Mac computers.
• Support client networks, including basic configuration and connectivity issues.
• Perform hardware and software repairs across a range of devices.
• Respond to customer inquiries in person, by phone, and via email.
• Accurately document service activities in Horizon’s service management system.
• Complete repairs, updates, and administrative tasks promptly and accurately.
• Assist with general administrative duties and other tasks as assigned.

Requirements

• Strong customer service skills and experience with computer or electronics repair.
• Eagerness to learn, take on new challenges, and solve problems independently.
• Ability to work effectively in a fast-paced environment.
• Excellent verbal and written communication skills in English; team-oriented mindset.
• Availability to work rotating schedules.
• Must be able to lift up to 25 kilograms (50 pounds).

Education and Experience

• Training in computer service or related field; prior experience in a service environment is preferred.
• Working knowledge of Apple and/or Windows hardware.
• Hands-on experience servicing computers, printers, and networks is an asset.

Require Licences and/or Certifications

• Valid driver’s license.
• Must complete a Criminal Record and Vulnerable Sector Check in good standing prior to the first day of employment.