• Location: Southwest Orlando (Hybrid Schedule)
• Base Salary: $90,000 – $115,000 (commensurate with experience)
• Growth opportunity

Play a key role in the pre-sales process - partnering with Account Executives and Service Delivery teams to assess client needs, design tailored IT solutions, and ensure seamless onboarding.

Core Responsibilities

• Pre-Sales Support: Provide technical expertise during the sales cycle, ensuring client needs are fully understood and met with the right solutions.

• Client Discovery: Conduct discovery sessions (onsite, video, or phone) to assess customer environments, identify needs, and scope opportunities.

• Solution Design: Research, scope, and deliver customized IT and cloud solutions. (Account Executives handle pricing and negotiation.)

• Network Assessments: Gather requirements, process data, and analyze infrastructure to identify weaknesses, vulnerabilities, and optimization opportunities.

• Project Scoping: Collaborate with engineering to define project requirements and ensure accurate delivery expectations.

• Renewal Engagements: Participate in renewal discussions and ensure customers remain satisfied with ongoing services.

• Handoff & Documentation: Ensure a smooth transition from pre-sales to onboarding with complete and accurate documentation.

• Culture: Contribute positively to a fun, collaborative team environment.
  
  

Skills & Experience

• Proven ability to engage external customers, research technical solutions, and communicate effectively across technical and business audiences.

• MSP experience strongly preferred — familiarity with supporting multiple clients across varied environments.

• Hands-on technical background (L1–L3 support experience) — understanding of customer pain points, workflows, and IT integration into business operations.

• Experience migrating on-prem environments to cloud (Azure / O365).

• Solid networking knowledge: DNS, DHCP, VLANs, routing, firewalls, etc.

• Experience with Microsoft Entra ID (Azure AD), O365, licensing, and Azure.

• Exposure to ConnectWise (RMM, PSA, CPQ).

• Active Directory management, Server upgrades and virtualization (VMware), Microsoft Exchange support

• Understanding of cybersecurity best practices — EDR, MFA, security audits, etc.

• Demonstrated stability and success in prior roles.