Configurations Analyst needed to join a growing team! This position will work closely with customer data as part of onboarding customers and integrating them with our company suite of products.

Need someone with a blend of technical SQL and Excel skills as well as some HTML and CSS knowledge, and preferably Google tag manager (TMS) experience. Also need a customer-focused Business Analyst who can participate in customer onboarding meetings.

Be part of one of St Louis's fastest growing startups!

Position Details

• Logistics and technical support of multiple customers leading them through the setup/configuration process
• Ensure each customer can access and utilize the product to its maximum value
• Partner cross-departmentally with Customer Service/Success team members and engineers as needed to execute setup/configuration
• Proactively communicate with Sales Team, Customer Service Team, and the customer to plan and maintain support schedule in line with Service Agreements
• Engage with customers during onboarding process, answering questions and troubleshooting issues
• Communicate customer feedback to engineering team and collaborate to troubleshoot and improve product/customer journey
• Collaborate with the leadership team to identify gaps in customer support processes
• Leverage Jira to track customer issues and requests with other departments
• Recognize support trends and suggest optimizations that may improve the customer success

REQUIRED QUALIFICATIONS

• Someone with 1 to 3 years of the following:
• Knowledge in the following: SQL, Excel, HTML, CSS Data structures & algorithms, Relational databases
• Need to be skilled working in SQL and Excel to work with onboarding customer data and need to be experienced with some database work and light programming
• Need to have some level of HTML and CSS development experience
• A HUGE plus is having TMS experience, particularly Google Tag Manager
• Require experience working with internal or external customers to onboard them and/or integrate their systems
• Proven ability to partner and communicate clearly with customers through complex processes and engagements
• Proficient in use of Jira or similar collaboration tools
• Proven ability to manage multiple initiatives at one time

Desired Qualifications

• Experienced in working with self-service SaaS solutions
• Experience supporting corporate customers
• Experience working in a startup environment
• Telecommunications and/or eCommerce experience