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Our client is a leader in commercial laundry software solutions, serving the linen service and uniform service industries with systems for invoicing, route accounting, delivery/logistics, plant management, and many other ERP functions. We are currently seeking a Senior Business Consultant (Account Manager and Project Manager) to join the team. This role involves managing customer-facing software projects, supporting clients through software implementation, project planning, onboarding and ongoing support.
 
This is a fully remote position, with a preference for candidates located in Eastern or Central time zones. Travel is expected 30–40% annually, primarily within the United States.
 
Duties and Responsibilities:
  • Serve as the primary point of contact for customers from project kickoff through implementation
  • Manage software implementation projects using proven methodologies
  • Deliver on-site and virtual support for software installations, configuration, and training
  • Analyze customer legacy systems and identify gaps with current software offerings
  • Oversee full data migration and documentation processes
  • Generate project reports and lead progress meetings with stakeholders
  • Maintain ongoing service management and strengthen client relationships
  • Customize training documentation and user manuals per client requirements
  • Provide customer support on functionality upgrades and new features
  • Collaborate internally with developers and product teams on customer feedback and requirements
Requirements:
  • 3+ years of project management experience, preferably in a software-related environment
  • Prior experience in the commercial laundry industry (any capacity—Sales, Service, Operations, etc.) is preferred
  • Ability to travel up to 40% annually
  • Bachelor's degree (or equivalent experience)
  • Strong problem-solving and analytical skills
  • Excellent communication and client service skills
  • Experience working with ERP, logistics, or enterprise software
  • Professional demeanor with ability to manage multiple projects simultaneously
Benefits:Why join this company?
  • Competitive salary ($85-120k, negotiable depending on experience)
  • Performance bonus
  • Company-paid employee health insurance
  • Paid time off
  • Monthly phone allowance
  • Flexible working hours
  • Career Growth and Advancement Opportunities
Apply today! A recruiter will contact all qualified candidates.
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