Ensure uptime with internal and client networks, resolve client-facing tickets within contracted SLAs and execute on deliverables for client-facing projects.

 

    Installation and configuration of network equipment for Visory and their clients    Update diagrams and documentation    Project work for Visory and their clients    Escalation resource for Support Teams    Manages internal and client-facing IP space.    Patches client network infrastructure    Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams    Defines, documents, and enforces system standards for internal and client-facing network systems    Provide onsite support when needed    Proactively monitor and respond to internal and client networks for issues    Communicate with client stakeholders for project and performance related engagements    Respond to network outages within SLA’s    Participate in a rotating on-call schedule

 

Requirements for the Role

    Based in the Phoenix, AZ Metropolitan area    Available to work out of the Phoenix office 2-3 days a week at a minimum    Availability to travel to out of state clients when needed    Professional IT Certifications, such as: A+, Network+, Sec+, Cisco CCST or equivalent    Knowledge of Windows Server administration    Knowledge of public cloud networking with an emphasis on Azure

    Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.

    Diagnosis skills of complex technical issues.

    Ability to multi-task and adapt to changes quickly, but also maintain a schedule and up to date calendar.

    Service awareness of all organization’s key IT services for which support is being provided.

    Understanding of support tools, techniques, and how technology is used to provide IT services.

    Typing skills to ensure quick and accurate entry of service request details.

    Self-motivated with the ability to work in a fast-moving environment.

    2-4 years of experience managing and troubleshooting networks.