OverviewWe are seeking a skilled and dedicated Network Administrator to join our dynamic IT team. The ideal candidate will be responsible for managing and maintaining our network infrastructure, ensuring optimal performance and security. This role requires a proactive approach to problem-solving and a strong understanding of network protocols and technologies.

Job Summary:Ensure uptime with internal and client networks, resolve client-facing tickets within contracted SLAs and execute on deliverables for client-facing projects.

Duties/Responsibilities:

• Installation and configuration of network equipment for Visory and their clients
• Update diagrams and documentation
• Project work for Visory and their clients
• Escalation resource for Support Teams
• Manages internal and client-facing IP space.
• Patches client network infrastructure
• Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams
• Defines, documents, and enforces system standards for internal and client-facing network systems
• Provide onsite support when needed
• Proactively monitor and respond to internal and client networks for issues
• Communicate with client stakeholders for project and performance related engagements
• Respond to network outages within SLA’s
• Participate in a rotating on-call schedule

Role Requirements:

• Available to work out of the Phoenix office 2-3 days a week at a minimum
• Availability to travel to out of state clients when needed
• Professional IT Certifications, such as: A+, Network+, Sec+, Cisco CCST or equivalent
• Knowledge of Windows Server administration
• Knowledge of public cloud networking with an emphasis on Azure
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
• Diagnosis skills of complex technical issues
• Ability to multi-task and adapt to changes quickly, but also maintain a schedule and up to date calendar
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment
• 2-4 years of experience managing and troubleshooting networks