The Business Systems Engineer supports the Information Technology Team’s mission by delivering right on time information that is useful and accessible.  This role is responsible for supporting, optimizing, integrating, and maturing Gosiger’s enterprise business platforms, primarily NetSuite ERP.  The Business Systems Engineer plays a key role in system architecture and cross-functional collaboration to improve operational efficiency and data integrity.  This will be accomplished by working closely with business unit analysts and stakeholders to configure systems, automate processes, and ensure seamless platform integration.

 ESSENTIAL RESPONSIBILITIES:

• NetSuite Configuration & Deployment:
• Configure roles, permissions, workflows, and SuiteScript customizations.
• Develop, enhance, and maintain dashboards and metrics in each of the functional groups
• Support testing, documentation, and training
• Ensure system alignment with business processes and compliance standards.
• Systems Integration & Support:
• Design and implement integrations between NetSuite and other platforms (e.g., HubSpot, CRM, finance tools).
• Maintain and enhance existing integrations and data flows.
• Troubleshoot and resolve system issues across platforms.
• Business Process Optimization:
• Collaborate with business unit analysts to understand requirements and translate them into system solutions.
• Document and refine workflows to improve operational efficiency.
• Support change management and adoption of new tools and processes.
• Cross-System Strategy & Expansion:
• Provide technical leadership for future system implementations and upgrades.
• Maintain documentation and architecture for business systems.
• Support digital transformation initiatives and data governance.
• Team & Organizational Support:
• Recognize issues needing escalation to IT Leadership when necessary.
• Follow the goals and guidelines set forth in the IT policy, business continuity plan, and data retention requirements, including data structure and integrity.
• Be ready to assist and help all team members in IT when needed or necessary.
• Commitment to ongoing personal and professional development through training, coaching, and/or mentoring.
• Other duties as assigned.

ESSENTIAL REQUIREMENTS:

• College diploma or university degree in Information Systems, Computer Science, or related field, and/or 5+ years equivalent work experience.
• 2+ years of experience with NetSuite, as well as experience with SuiteScript and system configuration.
• Strong understanding of finance, operations, and sales/marketing business processes.
• Experience with system integrations, APIs, and middleware platforms.
• Experience setting up departmental and executive dashboards using NetSuite or Power BI.
• Demonstrated ability to translate business problems into systematic solutions. 
• Excellent planning skills, including building and following a phased system roadmap
• Excellent documentation skills, including building and maintaining system processes and procedures
• Familiarity with HubSpot or similar platforms is a plus.
• Excellent written and oral communication skills.
• Strong interpersonal and collaboration skills.
• Highly self-motivated and detail-oriented.
• Experience working in a team-oriented, collaborative environment.

WORKING CONDITIONS:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard and mouse.
• Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Occasional travel by automobile and/or aircraft.
• Ability to maintain charge account for business expenses.