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We are seeking a motivated Satellite Operations Center Tier 2 Technician to join our team supporting a global satellite communications mission. This role provides advanced Tier 2 and Tier 3 support across worldwide SATCOM and IP networks, ensuring secure, high-performance connectivity for critical operations.
The successful candidate will bring deep technical expertise, strong problem-solving skills, and a commitment to mission success.
Key Responsibilities
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Monitor and manage global SATCOM networks, including iDirect hub technologies and TDMA/IP networks
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Perform quality control on iDirect options files, MSL entries, and Remedy tickets
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Provide Tier 2/3 operational support and serve as a mentor for Tier 1 technicians
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Troubleshoot and resolve complex SATCOM, RF, and networking issues
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Collaborate with cross-functional teams to ensure continuous improvement and mission success
Required Qualifications
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6+ years of experience with complex SATCOM systems (or equivalent combination of education/training)
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Active TS clearance with SCI eligibility
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DoD 8570 IAT Level II Certification (or ability to obtain within 60 days)
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Hands-on experience with iDirect hub solutions, TCP/IP networking, and SATCOM/RF systems
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Strong communication and collaboration skills, with the ability to mentor junior staff
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