Provide oversight, coordination and governance to ensure the Managed Services engagements stay on track and deliver value.

Engagement Scope

·        Approx. 20 hours per month 

·        Flexibility to scale hours temporarily if project demands increase.

Key Responsibilities

Meeting Coordination

• Schedule and lead kick-off and monthly status meetings.
• Prepare agendas and capture/distribute meeting minutes and action items.

Project Tracking

• Generate Netsuite reports to track project status.
• Monitor deliverables, milestones, issues/risks, and next steps.
• Escalate concerns promptly using a defined escalation protocol.
• Optional: Maintain a separate project tracker/dashboard using tools such as Excel, Smartsheet, or Jira (not provided by Melillo).

Stakeholder Communication

• Liaise with internal teams (field engineers, service providers, help desk) and client stakeholders when needed.
• Ensure alignment and timely communication across all parties.

Service Delivery Oversight

• Ensure timely execution of service outcomes (e.g., configuration, deployment, onboarding, support) as outlined in the scope.

Effort & Budget Monitoring

• Quality-check tracking of hours, budget, and scope.
• Flag when additional effort is required beyond the 10-hour/month baseline.

Reporting & Continuous Improvement

Deliverables

• Monthly status report and updated project tracker
• Meeting minutes and action-item lists for all coordination calls
• Escalation log for any issues impacting timeline, scope or budget