Level 2 Help Desk Technician

Trick Dog Technology

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Level 2 Help Desk Technician

remote

Posted 10/7/2025

We’re seeking an experienced Level 2 Helpdesk Technician to provide remote support for end users in a dynamic, fast-paced environment. The ideal candidate will have at least 5 years of relevant IT support experience, preferably within a Managed Service Provider (MSP) setting.

Responsibilities:

Respond to and resolve technical support tickets in a timely and professional manner
Provide advanced troubleshooting for Microsoft 365, Azure AD, SharePoint, and Intune
Manage user accounts, permissions, and device configurations
Escalate complex issues when appropriate and ensure clear documentation in the ticketing system
Communicate effectively with end users and internal teams to deliver excellent service

Requirements:

5+ years of IT support experience (Level 2 or higher)
Prior experience working in an MSP environment
Strong hands-on experience with Azure AD, SharePoint, and Intune
Proficiency with common ticketing systems and remote support tools
Excellent communication and problem-solving skills

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