TITLE: Service Director

ENVIRONMENT: Security/Safety

LOCATION:  Dallas, TX

COMPENSATION RANGE:  $130,000.00 - $138,000.00    DOQ
 

RELOCATION PACKAGE: No

BENEFIT PACKAGE: Yes

EXPERIENCE LEVEL: 5+ years managing a team(s)

NUMBER OF POSITIONS AVAILABLE: 1

WORK STATUS:  Must be able to work for any United States. Company without sponsorship

POSITION SUMMARY:

The Director of Service will assess the current organization, provide management development, and strategic planning for existing operations and potential new business initiatives.  

Job Responsibilities include but are not limited to:  

• Managing and overseeing all fire sprinkler service and inspection team members and processes company-wide 
• Preparing and adhering to the service operations budget; conducts resource analysis with SVP of Operations 
• Monitoring and reporting on metrics involving revenue, gross margin, and productivity 

• Developing, implementing, and continuously improving processes to convert installation clients to inspection sales 
• Assisting in the growth of alarm/extinguisher/suppression service and inspection business 
• Oversees audits and work instructions improvement process to ensure integrity and relevance 
• Seeking out opportunities for multi-office service premier or national accounts 
• Coordinating service operations with premier accounts to ensure that customer needs are being met 
• Ensuring that safety and risk assessment training is delivered to service and inspection employees 
• Developing, augmenting, and updating sales pricing program for inspectors and service sales 
• Traveling to other offices for team member support
• Performing other duties as assigned by executive management or SVP of Operations  

Knowledge: 

• High School diploma or GED required 
• Higher education degree or equivalent work experience preferred 
• Familiarity with technical references and codes 

Experience:  

• 5+ years leading, managing, and developing multiple teams in Fire Sprinkler and/or Fire Alarm Industry

Responsibilities:

• Ensure there are weekly meetings within Service and Inspection Teams – Department Managers, Superintendents, Administration, Sales, Design, etc.  

• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.  

• Track and ensure profitability of Fire Sprinkler Service and Inspection Divisions 

• Ensure multiple bids for material purchasing optimization, where appropriate  
• Manage subcontractors and ensure review/approval all subcontractor invoices prior to payment  
• Ensure review of budget vs. actual job costing details and review findings with department for improvement opportunities  
• Reduce turnover and increase Retention within division