LEARNER EXPERIENCE CONSULTANT

TAMPA, FL (Remote)

W2 Contract (USC/GC)

The L&D Learner Experience team ensures the successful delivery of learning programs/events by providing outstanding client service and teaming effectively across various functional groups. Supports the planning, logistics, delivery, registration, learning management system updates, reporting and may include instructor sourcing and live session operational support.

Knowledge Preferred

Demonstrates knowledge and/or a proven record of success in the following areas:

·        Leveraging technology to support on-demand and live, instructor-led training.

·        Applying insights into learning management system functionality (CSOD experience preferred) to enhance the learner experience. 

·        Establishing effective networks and managing project teams to accomplish implementation, enrollment and/or reporting of agreed plan/program information, utilizing both external and internal resources across multiple functional groups.

·        Leveraging deep project management skills to manage the successful implementation of complex fly-and-stay learning events (conferences).

·        Effectively prioritizing, troubleshooting, and problem solving in real time, and escalating appropriately.

·        Leveraging presentation and communication skills to partner effectively with clients and other team members.

·        Employing an array of digital skills to deliver higher value, lower cost, and a tech-enabled learner experience. 

Skills Preferred

Demonstrates abilities and/or a proven record of success in the following areas:

·        Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.). 

·        Using design thinking- including persona development, affinity mapping, journey mapping, and prototyping.

·        Demonstrating knowledge of agile project management techniques including sprint planning, backlog management and sprint review.

·        Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience; and

·        Using both the Microsoft applications, Google platforms and cloud-based tools effectively and efficiently to drive collaboration.

Core Skill Set and Background Requirements

·        Client service mindset

·        Ability to manage multiple priorities.

·        Strong presence and communication skills

·        Self-sufficient with strong initiative and willingness to learn.

·        Strong knowledge of Microsoft applications, Google platforms, and cloud-based tools.

·        Ability and experience in managing people.

·        Strong analytical skills

·        Experience in a professional services firm or equivalent

·        Experience relevant to specific role.

·        3-5 years training and development experience

·        Bachelor’s degree or equivalent experience preferred (high school degree or equivalent required).

Other Details

·        Remote, in office, and/or hybrid

·        This role may require travel 10-20% of the time.

·        Travel could be either local or out of town.