LEARNER EXPERIENCE - TIER 2

W2 CONTRACT

REMOTE

JOB DESCRIPTION: 

The L&D Learner Experience team ensures the successful delivery of learning programs/events by providing outstanding client service and teaming effectively across various functional groups. Supports the planning, logistics, delivery, registration, learning management system updates, reporting and may include instructor sourcing and live session operational support.

Baseline Requirements (candidates without this knowledge/experience should not be submitted)

·        Strong Excel/Google sheets skills (i.e. pivots, reporting)

·        Learning Management System (LMS) or comparable system knowledge, Cvent or Cornerstone system (1-3 years of experience)

·        Project management/managing multiple priorities, writing skills (clear concise emails, announcement writing)

·        Onsite or Virtual event delivery experience

Knowledge Preferred

·        Leveraging technology to support on demand and live, instructor-led training

·        Learning Management System (LMS) functionality to enhance the learner experience

·        Establishing effective networks and supervise onsite resources to accomplish implementation of L&D program

·        Operational expertise in implementation of large scale events, process and logistics planning, onsite event set up

Skills Preferred

·        Experience managing event logistics, e.g. registration, A/V production, learner relations

·        Maintaining project economics while maintaining flexibility for unanticipated issues

·        Leveraging basic-level project management skills to plan, support, and manage the implementation of programs nationally, within a market, and/or in a virtual environment

·        Managing multiple priorities and proactively troubleshooting and problem solving on a real-time basis, escalating as appropriate

·        Learning to use databases and other tools to manage the scheduling and delivery of courses

·        Leveraging presentation and communication skills to effectively work with clients and other team members

·        Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience.

·        Experience leading registration work streams and using Learning Management Systems

·        Developing communications for program participants, actively using accurate formats and modern technology

·        NASBA CPE a plus

Core Skill Set and Background Requirements

·        Client service mindset

·        Ability to manage multiple priorities

·        Strong presence and communication skills

·        Self-sufficient with strong initiative and willingness to learn

·        Strong knowledge of Microsoft applications, Google platforms, and cloud-based toolsExperience in a professional services firm or equivalent

·        Strong attention to detail

·        Preferred experience relevant to specific role: Bachelor's degree or equivalent experience preferred (high school degree or equivalent required)

Other detailsProven ability to leverage advanced functionality for analyzing and manipulating data in MS Excel. Skills would include using and applying advanced chart features, creating and manipulating PivotTables and Pivot Charts (i.e. custom formulas, calculated field/items), as well as proven ability creating and manipulating macros, complex logical functions (i.e. IF, AND, COUNTIF) and performing data summary tasks (i.e. VLOOKUP, parse data, array formulas, Nested IF functions).

·        Strong analytical skills, proven ability to analyze and summarize quantitative and qualitative data

·        Experience validating reports and data sets against source systems to ensure quality and accuracy

·        Proficiency with PowerPoint