Key Responsibilities:

·       identifying and pursuing new business opportunities, building and maintaining client relationships, and developing strategies to drive revenue growth.

·       Focus sales efforts by creating a strategic sales plan based on geography, segment, operational capabilities, and company goals.

·       Keep management informed by logging activity and results in CRM.

·       Work with your Customer Support Manager to develop all previous and current accounts due for renewal to maintain and grow business. Refer to AM -> CSM Handoff Process.

·       Meet KPIs and Monthly Activity Benchmarks for calls, emails, meetings, contract expansion, renewal and new opportunities/proposals generated.

·       Monitor competition by gathering current marketplace information on pricing, products, and merchandising/marketing techniques.

·       Adjust content of sales presentations by effective discovery of prospect needs.

·       Collaborate with Operations Team on pricing, scope of work, scheduling and any special client needs.

·       Generate expansion, renewal and new proposals and manage any contract (scope or price) increases approved by Account and/or Regional Managers.

·       Work closely with the operations team to schedule and ensure service delivery that aligns with client expectations.

·       Enter all service and scheduling information into systems and manage the account going forward by scheduling future activities/tasks in Pipedrive for your CSM partner to nurture the relationship.  Refer to AM -> CSM Handoff Process.

·       Identify expansion opportunities for additional cleaning services, new locations, or products and work with your Support Teams to close the deal.

·       Run Renewal Reports and the Potential Sales Report – 2 months ahead - to ensure future renewal services are scheduled by the Customer Support Manager.

·       Address client concerns and work to resolve any issues to secure expansion/renewal/new business.

·       Assist with providing crew names, service reminders, and customer satisfaction surveys.

·       Add contracts/POs as a “file” on the account in Pipedrive.

·       Retrieve COI requirements from clients and work with HUB to produce and send insurance documents (COI’s) to client for job site insurance.

·       Gather invoicing/payment instructions for the Billing Team to ensure smooth, on-time billing.

·       Work with the Billing Team on any “Pay Apps” or billing services required by the client.

·       Retrieve upsell opportunities generated from technicians and work with Customer Support Manger to close the deal.

·       Proactively provide support with month-end clean up and unscheduled HAL items.

·       Familiarize yourself with any mandatory customer systems such as Corrigo, Procore, Ariba, etc.

·       Present regular updates to the management team on expansion and renewal activities

Job Requirements

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required

• BA/BS University degree
• Three to five years of service sales experience
• Expert understanding of CRM (Pipedrive), Sharepoint, Office 365

Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Aggressive Hunter
• Strategic Sales Planning
• Expert organizational skills and the ability to multitask
• Closing skills
• Excellent phone and cold-calling skills
• Exceptional customer service skills
• Strong listening skills
• Ability to achieve and surpass sales targets