Horizon Computer Solutions
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Retail Job Opportunities
Saskatoon, SK
IDj-10266Posted 1/25/2024
As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations across Western Canada. Found in 1995, Horizon currently employs over 50 full-time employees in Regina, Calgary, Winnipeg, and at their headquarters in Saskatoon. Horizon Retail is an integral part of the remarkable services of Horizon. As Saskatoon’s leading Apple sales and service destination, Horizon Retail is looking for talented members to join their team to continue to deliver exceptional technology services and solutions to our valued clients. 
 
Horizon Retail, Saskatoon's local Apple reseller and authorized service provider enjoys meeting with amazing people who are interested in working in ever changing world of technology.  As part of Horizon Computer Solutions, our retail team has access to an amazing company with a variety of growth opportunities. We are always on the lookout for a new star, looking to launch a career. Could that be you? Here is some of what Horizon Retail has to offer.
 
Customer Service Representative 
The Customer Service Representative position is a critical role at Horizon. In this position, you are our primary point of contact for our customers while visiting the retail store. You will be assisting them in selecting the products that best suit their needs and providing guidance when help is needed. The role is primarily a customer-facing position and requires the use of strong communication skills. 
 
Retail Repair Technician 
As our Repair Technician, you will service a wide range of devices as you diagnose, and repair our client’s computers, phones, and tablets. Using an array of tools and resources you help our customers when things have gone wrong. If you love technology, including Apple products, this role could be a great fit!
 
Retail Sales & Service Coordinator 
Our Retail Sales and Service Coordinators have a vital role at Horizon. This position involves being part of our retail team working as the main contact to help resolve troubles and issues between our customers and the team. This role is a contact-focused position and requires excellent written and spoken communication skills.
 
Responsibilities
  • Provide high-quality customer sales and service support for our clients 
  • Helping clients with new purchases finding the perfect system for their needs
  • Assist clients in reviewing products needing service offering complete solutions
  • Troubleshooting a variety of electronic devices
  • Providing customers in need with help and training
  • Assisting customer inquiries in person, on the phone, and through email 
  • Accurately entering data into Horizon’s customer and service management system
  • Work rotating shifts including Saturdays and some holidays
  • General administrative duties as required
  • General cleaning and upkeep of the Horizon Retail store
  • Additional tasks as assigned 
 
Requirements
  • Excellent customer service skills.
  • Willingness to learn and take on new challenges.
  • Experience in computer and/or electronics repair. 
  • Able to work in an often fast-paced environment.
  • Excellent written and verbal communication and works well in a team.
  • Available to work rotating schedules based on retail store hours, including weekends.
  • In-depth knowledge of Apple and/or Windows products and services.
  • Prior experience in retail and/or customer service is ideal.
  • High School diploma.
Available positions: Part-time and Full-time
 
An additional requirement of this role is successfully completing a Criminal Record Check. As we carefully review all applications, we want to let you know that we appreciate the time and effort you've invested in applying for a position with us. Our team is diligently working through each application to identify candidates whose skills and experience align closely with the requirements of the roles we're looking to fill. Please understand that due to the high volume of applications we receive, only selected candidates will be contacted for the next steps in our hiring process. While we would love to reach out to each and every one of you, we want to ensure that we dedicate the time and attention needed to consider each application thoroughly. For those of you who may not be selected this time around, please know that your application remains in our records, and we will certainly keep your qualifications in mind for future opportunities that arise.
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