Our client is a fast-growing Shopify-based e-commerce brand dedicated to delivering a seamless and high-quality shopping experience. As we scale, we’re looking for a highly organized, detail-driven team member to manage backend operations, streamline processes, support customer interactions, and assist the founder directly.

*Must be open to part-time or full-time work following US Eastern-time zone

Key Responsibilities

Operations & Systems:

• Create and maintain Standard Operating Procedures (SOPs) across departments
• Build clear and repeatable checklists and workflows for internal use
• Maintain an organized system in Notion for all business documentation
• Audit and ensure the Shopify site is properly structured after changes (QA)
• Manage and organize files, assets, and shared folders in Google Workspace

E-commerce Admin & Support:

• Upload and manage products in Shopify, including titles, descriptions, images, tags, variants, pricing, and SEO
• Organize and optimize product categories, collections, and navigation
• Process wholesale payments and invoices accurately and on time
• Track and follow up on wholesale orders and maintain account documentation

Customer Service (B2C):

• Handle customer service inquiries via email or Shopify inbox (returns, order issues, shipping updates, etc.)
• Provide timely, professional, and brand-aligned communication
• Track common questions and help create FAQ or auto-response documentation
• Ensure positive customer experiences and flag areas for improvement

Executive Assistance:

• Support the Founder with administrative and operational tasks including:
• Calendar and inbox management
• Task tracking and follow-up
• Compiling reports, updates, or summaries from meetings
• Anticipating needs and keeping priorities moving forward

Tools You’ll Use:

• Notion – for SOPs, process tracking, and documentation
• Shopify – for product management, orders, and customer service
• Google Workspace – Gmail, Calendar, Docs, Sheets, Drive
• (Bonus: ClickUp, Airtable, Slack, Klaviyo, or CRM tools)

Requirements:

• 2+ years of experience in e-commerce operations, customer service, or executive assistance
• Strong working knowledge of Shopify backend and order management
• Clear and confident communication skills—especially in writing
• Proven ability to stay organized and detail-oriented in a fast-moving environment
• Tech-savvy, proactive, and able to work independently
• Experience supporting founders or entrepreneurs is a plus

Nice to Have:

• Experience handling both B2C and wholesale customer interactions
• Familiarity with e-commerce email platforms (Klaviyo, Gorgias, etc.)
• Basic HTML or Shopify Liquid understanding for formatting or minor fixes
• Prior experience creating or maintaining knowledge bases and help docs