We are seeking a dedicated and personable Front Office Coordinator to join our team in Jacksonville. In this crucial role, you will serve as the initial point of contact for all visitors and patients, ensuring every interaction is handled with professionalism and care. Your contributions will be vital in maintaining a smooth and efficient operation within our healthcare practice.

Key Responsibilities

• Warmly greet and assist patients and visitors, directing inquiries to the relevant department.
• Manage incoming phone calls with efficiency, routing them to the appropriate personnel.
• Coordinate appointment scheduling to maximize patient satisfaction and optimize provider schedules.
• Accurately prepare and update patient charts, collecting necessary demographic and insurance information.
• Verify insurance eligibility and benefits using online tools.
• Handle copayments and patient balances, ensuring accurate and timely financial transactions.
• Post visit charges in accordance with coding guidelines and regulations.
• Maintain precise daily records, ensuring they align with Day Sheets and facilitate timely chart filing.
• Provide information on healthcare products and support marketing teams in recruitment efforts.
• Perform additional duties as needed to support the healthcare environment effectively.

Qualifications

• High school diploma or equivalent is required.
• At least one year of experience in a medical office setting is preferred.
• Exceptional customer service and interpersonal communication skills.
• Strong organizational and time management capabilities.
• Ability to work independently or as part of a team.
• Strict adherence to confidentiality requirements.

If you are a proactive and organized individual with a passion for delivering outstanding patient experiences, we encourage you to apply for this rewarding opportunity.