Position Overview:

We are in search of a highly organized and detail-oriented individual to take on the role of Referral Coordinator in Pensacola. This vital position ensures that patients are seamlessly referred to appropriate specialty care as recommended by their primary care providers. The successful candidate will excel in managing referral workflows, verifying medical necessity, and fostering effective communication with both patients and healthcare professionals.

Primary Responsibilities:

• Efficiently coordinate and process patient referrals to external specialists and healthcare facilities, adhering to established practice protocols.
• Promptly prioritize and manage referral requests, with special attention to urgent cases.
• Review and validate documentation from healthcare providers to confirm the medical necessity of referrals.
• Prepare and submit Service Denials for non-compliant referrals, consulting with supervisory staff as needed.
• Compile and forward necessary medical records and clinical information to specialists.
• Act as the primary contact for patients and providers regarding referral-related inquiries and issues.
• Maintain a comprehensive log of processed referrals and submit monthly reports to management.
• Communicate any referral issues to management promptly.
• Perform additional duties as assigned by supervisors.

Required Qualifications:

• Possession of a high school diploma or equivalent.
• Experience in a medical office setting is advantageous.
• Strong commitment to customer service and patient care.
• Excellent verbal and written communication skills.
• Ability to work collaboratively as part of a team.
• Strong organizational skills with the ability to manage multiple tasks concurrently.
• Proven problem-solving skills and sound judgment.
• Reliability in following through on delegated tasks and responsibilities.

Benefits:

A comprehensive benefits package is available for the successful candidate.