POSITION: Director, Growth & Commercial Excellence

JOB LOCATION: Newark, DE; Phoenix, AZ; or Remote with Travel

REPORTS TO: Head of Business System

TRAVEL: 25-50%

We are looking for an enterprise-level Director of Commercial Excellence and Growth Tools to join our client. In this role, the right candidate will have responsibility to develop and deploy the company’s Business System tools in close collaboration with Leaders across the Enterprise. They will have significant experience developing and driving Lean culture change and deploying the tools, system, and methodologies. They will have responsibility for establishing and building a close relationship with all Lean Leaders and Company Associates.

This role will make an immediate impact by:

• Developing and/or improving the Growth toolbox including VOC, Customer Segmentation, Technology Roadmap, Idea Incubator, Product Portfolio Management, Design Thinking, Lean Phase-Gate System, Innovation Project Management, VAVE, 3P, DFMA, Rapid Growth Assessment, Strategic Pricing, Sales Funnel Management, Value Selling, and 80/20
• Driving a culture of Continuous Improvement
• Demonstrating key behaviors - setting high expectations, one who is data-driven and fact-based
• Driving the attainment of the business priorities (Portfolio Health Index, Go-to-Market Strategies, Revenue, Operating Margin Expansion, and Customer NPS) to deliver customer value

• Defining and developing Growth tools in collaboration with the other Lean Leaders to include roadmap development, training, coaching, associate development, impact tracking, and leveraging industry standards
• Partnering with Learning and Development to develop and/or update content aligning with the Enterprise learning architecture
• Partnering with associates to develop and/or improve the company’s Growth tools
• Identifying areas of greatest improvement opportunity and gaps in performance; determining the appropriate tool(s) to address them
• Coaching and mentoring all levels of the organization to help to establish an organizational culture of Continuous Improvement
• Modeling what it means to be a change agent within the organization
• Establishing clear expectations of equitable and inclusive behaviors from Associates and acting immediately to appropriately address negatively impactful or unfair behavior

• Bachelor’s Degree in technical field or Business
• Minimum 5 years of proven business system development and deployment experience in R&D, Marketing and Sales environments, with a minimum of 2 years in a leadership role and demonstrated track record of implementation success  
• Experience delivering exceptional results by setting high expectations and demonstrating courage to make decisions
• Demonstrated experience in creating and maintaining an inclusive work environment with clear understanding of equitable practices
• Expert at implementing and training on all foundational Growth tools, including but not limited to VOC, Customer Segmentation, Technology Roadmap, Idea Incubator, Product Portfolio Management, Design Thinking, Lean Phase-Gate System, Innovation Project Management, VAVE, 3P, DFMA, Rapid Growth Assessment, Strategic Pricing, Sales Funnel Management, Value Selling, and 80/20
• Strong business and financial acumen
• Strong interpersonal skills, with ability to transparently communicate, relate to people at all levels of the organization, influence and develop followership cross-functionally
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and general computer skills