CRO/COO - Point of Sale Technology

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CRO/COO - Point of Sale Technology

Posted 3/12/2025

Our client is a fast-growing software company specializing in restaurant and retail point-of-sale (POS) solutions. With a mission to streamline operations, enhance customer engagement, and drive revenue growth, the company is seeking an experienced CRO/COO to, align teams, and position the business for long-term success.

About the Role

The Chief Revenue Officer/COO will serve as the strategic and operational leader, responsible for driving growth, optimizing efficiency, and leading a high-performing team. This role requires deep expertise in sales, operations, and technology, along with extensive experience in SaaS business models and cloud-based POS systems, to ensure the delivery of exceptional value to customers. The CRO/COO will play a critical role in executing the company’s growth strategy while shaping its long-term vision and success.

What You Will Do:

Define and implement a clear strategic vision to drive revenue growth and market expansion.
Foster a high-performance culture by leading, mentoring, and empowering cross-functional teams.
Align departmental goals with company objectives to ensure a cohesive execution of strategy.
Develop and execute sales strategies to increase market share and drive customer acquisition.
Strengthen and expand relationships with key customers, partners, and stakeholders.
Identify and pursue new business opportunities in underserved markets.
Work closely with the product team to define the POS product strategy, roadmap, and innovation pipeline.
Gather insights from customers and internal teams to prioritize features that align with market needs.
Oversee the timely delivery of customer-driven solutions that differentiate the company.
Streamline operational processes to improve efficiency, scalability, and profitability.
Oversee technology teams to ensure system reliability, security, and innovation.
Establish and monitor KPIs to measure and enhance operational effectiveness.
Assess and resolve business challenges, implementing a clear turnaround strategy.
Oversee financial performance, including budgeting, forecasting, and P&L accountability.
Drive change management initiatives to improve team alignment and organizational effectiveness.

What You Bring:

Proven success in a leadership role, ideally within a software startup or high-growth company.
Strong expertise in sales, business development, and customer relationship management.
Deep understanding of product management and agile development methodologies.
Extensive experience in operations, including process optimization and P&L management.
Ability to collaborate with engineering teams to develop retail and restaurant technology solutions.
Exceptional problem-solving skills with a data-driven approach to decision-making.
Knowledge of the restaurant and retail industries, including their unique operational challenges.
Experience with SaaS business models and cloud-based POS systems.

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