The Sponsor Bank Implementation Specialist plays a key role in managing the end-to-end onboarding process for fintech partners leveraging sponsor banking services. This role serves as the primary point of contact and program manager, leading clients through the implementation process to ensure a smooth, efficient transition to sponsor bank services. Implementation events vary in complexity and scope, requiring the specialist to actively manage multiple implementations at different stages simultaneously. The Implementation Specialist will collaborate closely with clients, processor partners, sales teams, and internal operations to ensure seamless and timely onboarding.

The ideal candidate has a strong conceptual understanding of BIN sponsorship and how sponsor bank programs operate. While direct experience launching programs is a plus, the primary focus is on project management, organization, and execution. This person will take full ownership of their projects—tracking details, aligning multiple teams, and ensuring all deliverables are met on time. The Implementation Specialist will collaborate closely with clients, processor partners, sales teams, and internal operations to ensure seamless and timely onboarding.

What You Will Do:  

• Manage sponsor bank onboarding from initial contract execution through service configuration, training, and operational activation.
• Lead stakeholder meetings with sales teams, clients, sponsor bank representatives, and internal teams to align priorities, objectives, and expectations.
• Develop and maintain documentation to support onboarding processes, ensuring clear communication and transparency with stakeholders.
• Track and report on key performance indicators (KPIs) to measure implementation success, optimize client experience, and support business development goals.
• Serve as a subject matter expert on sponsor bank integration, compliance requirements, and operational setup.
• Identify and resolve potential roadblocks to onboarding, advocating for client needs while ensuring adherence to sponsor bank policies and risk requirements.
• Conduct research and due diligence as needed to facilitate successful onboarding and integration.
• Ensure compliance with risk management policies and regulatory guidelines.
• Manage complex project plans across multiple teams, ensuring deadlines and key milestones are met.
• Take full ownership of assigned implementations, staying organized, detail-oriented, and proactive in driving projects forward.
• Identify and resolve potential roadblocks, taking a proactive approach to problem-solving.
• Limited travel required.

What You Bring:

• Strong conceptual knowledge of BIN sponsorship—understands the fundamentals without needing extensive training.
• Proven experience in project management, with a demonstrated ability to organize and oversee execution across multiple teams.
• Strong project management, problem-solving, and critical thinking skills with demonstrated experience leading complex implementations.
• Excellent interpersonal and client-facing skills, with the ability to drive a positive onboarding experience.
• Ability to work independently and take full ownership of projects without requiring constant oversight.
• Strong organizational skills, with the ability to manage competing priorities while maintaining strong client relationships.
• Self-motivated with a proactive approach to issue resolution and collaboration.
• High technical aptitude and attention to detail, ensuring accurate execution of sponsor bank integrations.
• Ability to thrive in a fast-paced environment and align with company goals.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).
• Experience managing sponsor bank implementations or related financial services onboarding. (Preferred) 
• Familiarity with merchant acquiring, payment integrations, and regulatory compliance in financial services.
• Experience working with core banking platforms, payment networks, and fintech partnerships.