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Risk Manager - Sponsorship Monitoring
Posted 10/15/2024
The Risk Manager - Sponsorship Monitoring oversees and monitors sponsored entities, including conducting annual onsite reviews. The individual ensures governance, oversight, and risk management policies are implemented and followed as part of the 1st Line of Defense risk team.
 
The role manages clients, including small businesses, mid-market clients, ISOs, and payment facilitators. It requires knowledge of sponsorship acquiring and issuing models and related products. The individual will support strategy development, participate in go-to-market meetings, collaborate with risk stakeholders, and manage client interactions during governance processes.

 

What You Will Do:

 

  • Provide daily oversight of onboarded clients' accounts and risk monitoring results.
  • Initiate underwriting and risk investigations for clients identified in oversight reviews.
  • Conduct Card Network compliance oversight of client portfolios, including web monitoring, Data Integrity, and MATCH.
  • Report monthly metrics for chargebacks, returns, and losses at the client level.
  • Compile monthly KPIs related to Card Network compliance requirements.
  • Assist with new client due diligence and approval.
  • Manage Card Network registration and implementation requirements.
  • Collaborate with various risk partners and stakeholders to effectively manage risk, including Fraud, InfoSec, Third Party Relationship Management, and other internal teams.
  • Support the Platform Sponsorship Program by identifying, measuring, monitoring, managing, and reporting operational risks, including fraud, cybersecurity, and third-party risks.
  • Utilize strong process orientation and problem-solving skills with an emphasis on risk management.

 

What You Bring: 

 

  • 5-7 years of merchant acquiring credit risk experience
  • 7-10 years of operational risk management and payments experience
  • Strong understanding of credit risk, fraud indicators, and risk mitigation practices
  • Experience with Card Network rules and compliance requirements
  • Ability to analyze client account details and fraud indicators for investigations and escalations
  • Proven ability to communicate oversight results and reporting with clients and colleagues
  • Demonstrated experience building and managing policies and procedures
  • Expertise in merchant acquiring credit and risk management, including policy creation
  • Knowledge of merchant boarding systems and acquiring risk systems, including e-commerce monitoring tools
  • Accountability for meeting commitments by setting clear expectations relative to operational risk within Enterprise Payments
  • Strong organization, project management, analytical skills, and attention to detail
  • High level of commitment to work quality, ethics, integrity, and compliance
  • Excellent interpersonal skills and effective written and verbal communication skills
  • Ability to manage ambiguity, multi-task, and thrive in a fast-paced environment
  • Demonstrated decision-making and problem-solving skills, with the ability to drive results through collaboration
  • Proficiency in MS Office Suite
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