We are seeking an Account Manager to build and maintain strong relationships with their customers. This role involves serving as the primary point of contact for a portfolio of clients, ensuring they maximize the value of the company’s products and services throughout their engagement.

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively across departments. Success in this role requires strategic thinking, problem-solving capabilities, and the ability to foster long-term partnerships while driving increased product adoption, retention, and revenue growth.

What You Will Do:

• Serve as the primary contact for assigned customer accounts, managing relationships and ensuring program success.
• Drive customer retention and identify opportunities for expanding revenue through additional solutions and electronic payment offerings.
• Develop and maintain a thorough understanding of assigned customers’ needs, priorities, and business goals.
• Proactively communicate with clients and internal teams to meet customer expectations and resolve any challenges.
• Provide insights on industry trends and best practices to clients during regular check-ins and quarterly business reviews.
• Analyze customer transaction volumes and identify potential opportunities for electronic payment adoption, presenting findings in a professional and actionable manner.
• Actively promote and upsell new products and solutions to assigned customers.
• Participate in product development discussions, sharing customer feedback to influence the roadmap.
• Contribute to SOWs, RFP/RFI responses, audits, and other documentation as required.

What You Bring:

• At least 5 years of experience in a customer-facing account management role within the payments industry.
• Proven ability to successfully manage multiple clients, increase product adoption, and handle escalations effectively.
• Strong organizational and multitasking skills with the ability to manage several customers and projects simultaneously.
• Exceptional attention to detail, particularly in analyzing and managing customer data.
• Ability to manage customer expectations while being persuasive and assertive as needed.
• Willingness to travel up to 25% and occasionally work beyond standard office hours as required.
• Experience in a fast-paced or startup environment is a plus.