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The Sales Engineer will support the sales and business development by acting as a liaison and translating between the selling organization and technical/product teams. Your understanding of payment gateway solutions will allow you to configure offerings, guide prospects through decision-making, and ensure a smooth onboarding experience. Ultimately, you will help drive business development strategies and contribute to successful outcomes for both clients and your organization.
What You Will Do:
- Enable business development and sales teams to identify and close prospective partners and customers by aligning client needs with company capabilities and solutions.
- Work with sales teams to understand customer requirements, provide tailored solutions, and support the sales cycle from initial contact through contract execution.
- Serve as a product expert, offering in-depth knowledge of payment gateways, certifications, APIs, and technical documentation.
- Act as a liaison between sales, technical, and product teams to ensure alignment and a smooth transition of client needs into actionable solutions.
- Identify technical and product needs of prospective customers and partners, accurately representing the company's current product capabilities and future roadmap.
- Respond to RFPs and present clear value propositions.
- Lead needs assessments and product demonstrations, remotely and on-site, while answering technical/product questions and following up as necessary.
- Provide input on product improvements and commercialization efforts by sharing feedback, client insights, and competitive updates with relevant teams.
- Ensure a seamless onboarding experience for clients by coordinating closely with implementation teams.
- Ensure opportunities move efficiently through the sales cycle by working collaboratively with sales, business development, and product teams.
- Stay current on payment gateway solutions and provide product updates and technical guidance to internal teams.
- Suggest creative and effective alternatives when gaps exist between client needs and current/planned product capabilities.
- Partner with product and marketing teams to develop sales tools and training materials.
- Support internal sales teams with product knowledge and tools for success.
What You Bring:
- Experience in payments industry required
- Experience of sales engineering or similar sales enablement role within merchant acquiring
- Working knowledge of product development, general programming, and technical understanding
- Solution-oriented with the ability to think strategically and creatively across the decision-making spectrum
- Banking and project management experience is a plus.
- Proficiency in Salesforce, Word, Excel, and the ability to quickly learn additional systems and software.
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