Our client is a vertical software company offering an integrated platform that streamlines payments and financial operations for its customers. Committed to innovation and security, the company delivers seamless payment experiences while maintaining strict compliance with industry regulations. Their collaborative team focuses on developing reliable, scalable financial technology solutions that enhance operational efficiency and drive long-term success.

The Manager, Payment Services will play a key role in ensuring compliance with regulatory and industry standards while driving operational efficiency within the payments team. This role will oversee critical payment processes, including onboarding, underwriting, risk management, and compliance for a platform that processes billions in transactions. The ideal candidate is a strategic and tactical leader with deep payments expertise, capable of leading and developing teams, managing escalations, collaborating with payment processing partners, and continuously improving the merchant experience within payment operations.

What You Will Do: 

• Align team goals with broader organizational objectives and market trends, providing clear direction for the payments function.
• Build and maintain a strong team culture that values performance, continuous learning, and customer focus.
• Train and develop team members, set clear expectations, conduct regular one-on-one meetings, manage performance documentation, and complete performance reviews.
• Monitor, report, and optimize key payment metrics to ensure team objectives are met.
• Investigate and resolve payment-related escalations efficiently across multiple channels, providing timely and accurate responses to internal and external stakeholders.
• Leverage data analytics and business intelligence tools to improve decision-making, streamline processes, and enhance productivity in underwriting and risk management.
• Work directly with payment processors and merchants to resolve issues and build strong operational relationships.
• Provide hands-on support for a select group of POS merchants during sales, implementation, and post-sale.
• Ensure internal policies and procedures are documented, up to date, and consistently followed while supporting training initiatives and audit improvements.
• Oversee PCI compliance audits and certifications, ensuring training and enforcement are in place.
• Lead compliance filings, conduct post-mortems on fraud incidents, and implement new internal risk controls. Oversee portfolio risk management, including audits, pricing reviews, and risk assessments.
• Stay informed about evolving payments regulations and ensure compliance with industry standards.

What You Bring: 

• Minimum of 5 years of experience in payments or fintech roles.
• At least 3 years of experience managing teams.
• Hands-on experience in SaaS Integrated Payments, Acquiring Processors, Payment Facilitators, or ISO environments.
• Extensive experience in payment processing, particularly in card, ACH, and digital wallet transactions.
• Strong expertise in risk and governance management, specifically in financial services or payments.
• Comfort working with technology and data systems in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels.
• A proactive problem-solver with a strong ability to work autonomously and drive action.
• Strong time management skills with the ability to handle multiple priorities and adapt to a rapidly changing environment.
• Proven leadership and team management skills, including coaching, performance management, and team development.
• Analytical mindset with experience using data to drive business decisions.
• Industry certifications such as ACAMS, APRP, or CPP are highly desirable.