VP Operations/COO Payments division

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VP Operations/COO Payments division

Posted 1/16/2025

Our client is an operating group managing a portfolio of vertical market software companies. Industry-agnostic, they focus on acquiring, growing, and holding companies indefinitely, enabling long-term strategic investments that drive success in diverse markets. They are seeking an action-oriented individual to join their team as Vice President of Operations/COO payments.

The VP of Operations/COO will oversee critical business functions, including portfolio company relationships, pricing strategies, and merchant retention. This role is responsible for developing and executing a strategic plan to achieve growth, profitability, and operational efficiency. The individual will lead various teams, improve operational procedures, track key performance indicators (KPIs), and ensure high-quality service delivery.

What You Will Do:

Manage teams overseeing merchant support, risk, and portfolio company relationships.
Maintain detailed records of client and portfolio company interactions using ticket management systems.
Collaborate with executive leadership to centralize and maintain accurate data tracking.
Act as the primary owner for addressing and resolving client and portfolio company issues, including short- and long-term remediation planning.
Provide guidance to managers on standardizing and optimizing their operations.
Oversee the preparation and delivery of weekly, monthly, quarterly, annual, and ad hoc operational and financial reports.

What You Bring:

Bachelor’s degree in business or equivalent work experience.
Minimum of 5 years in management roles with a track record of building and leading exceptional teams.
Strategic thinker capable of driving results.
Proficiency in analyzing and interpreting financial data.
Flexibility to work a variable schedule and travel as needed.
Comprehensive understanding of the payments industry and related products.
Experience working in an integrated payments model or within a matrix organization is preferred.
Familiarity with managed payment facilitation platforms.
Professional-level written and verbal communication and interpersonal skills.
Proven ability to write and implement standard operating procedures (SOPs) and policies.
Experience motivating teams and managing multiple projects simultaneously.
Strong organizational planning skills to develop and maintain corporate structures.

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