SUMMARY:

The Director of Business Operations will be a member of the North American (NORAM) Leadership Team with strategic focus on Operational Excellence within Quality, Finance, and Services. As a leader, the Director of Business Operations will develop and maintain close ties with Company group leadership, aligning NORAM’s priorities and processes with the larger group where applicable. Locally, the position is responsible for directing operations, projects, and services within the Finance & Accounting, Quality & Calibration Lab, and Customer Success Group (CSG) functions, overseeing or acting as project manager for cross-functional, long-term projects

The candidate will be based in the Metro-Atlanta area, working in office three days per week and working remotely twice per week. Domestic and International travel will be required.

RESPONSIBILITIES:

Financial Responsibilities

•  Act as key POC for group finance regarding NORAM investment proposals, decisions, etc.
• Support accounting processes (e.g., credit checks, overdue payment follow-up, new customer documents, certificate of insurances, etc.), providing guidance as needed (i.e., when something comes up that isn’t accounted for in standard process)
• Prepare and present quarterly 5Q rolling forecast of costs
• Monthly cost, invoicing, and order backlog follow-up, analysis of company expenses, and regular maintenance of expenses policies
• Serve as back-up bank account user for US Company and Canada Company banks

Quality & Lab

• Overall responsibility for strategic direction of the US calibration laboratory together with Company Group calibration services Management  
• Responsible for corporate-level risk management for US and CAN
• Develop and implement regular operations reporting, provide status updates to CBU director (VP, Sales) or CEO
• Annual review of stock levels and values
• Calibration Services Group (CSG)
• Collaborate with Company CSG Group Management to determine the best path forward for CSG services in NORAM, ensuring the continued development of CSG capabilities, services, and offerings
• Responsible for supporting and ensuring the necessary collaboration of CSG and Sales teams
• Serve as administrative people manager for NORAM CSG employees

LEADERSHIP RESPONSIBILITIES:

• NORAM Leadership Team Member, collaborating in NORAM decision-making during weekly NORAM Team Meetings and providing key updates to employees during the monthly NORAM Exchange
• Management responsibilities: personnel decisions, development discussions and career planning, performance evaluations, and merit increases
• Oversees the office and facility needs, including IT, Safety, and Compliance
• Analyze data to inform decisions or activities, providing monthly KPI updates
• Connect themselves and other NORAM employees with group members for collaboration and informational resources, following group processes where applicable
• Any other duties as directed by their line Manager

QUALIFICATIONS:

• 3+ years of senior-level experience across relevant business functions in a multi-national organization
• A strong understanding of financial/accounting principles, able to dissect a Profit and Loss statement and manage cost budgets
• Good working knowledge with ISO9001 Quality standards, and ideally ISO17025, ISO14001, ISO45001, ISO27001
• Process understanding, LEAN or similar systematic process development experience
• Project management skills to run development projects
• Management skills to manage through performance and KPI’s
• Leadership skills to understand strategy and make financial planning
• Business intelligence – competent with the use of business intelligence and data analysis software, Power BI a plus
• Servant leader, leading by elevating and supporting others for greater company success
• Collaborative, especially pertaining to problem solving and process development
• Conscientious, especially pertaining to compliance, quality safety, and cost
• Systematic; able to develop structured systems and processes

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Promotes a harassment-free environment; Shows respect and sensitivity for cultural differences; Values diversity, creating an inclusive work environment; Builds a diverse workforce
• Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethicality; Upholds organizational values
• Customer Service – A strong customer-centric mindset: Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Organizational Support - Follows company policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Communication - Clear and informative verbal and written communication skills; Demonstrates effective listening skills; Edits work for spelling and grammar; Varies writing style to audience needs; Presents numerical data effectively

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand, walk, and sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually quiet
• Customer site visits may require the use of PPE (i.e. steel-toed boots, hearing protection)
• Specific vision abilities required by this job include close vision