Job description

Construction Warranty Manager

Canopy HomeCare, a Dalgleish Company is seeking a full-time Construction Warranty Manager to help lead our Home Services Division. This role is critical in ensuring the highest level of maintenance, service, and client satisfaction for completed homes, managing both field staff and small project operations. Our clients expect excellence at every level, and we are looking for a detail-oriented leader who shares our commitment to quality, culture, and service.

Key Responsibilities:

• Supervision and Leadership
• Project Coordination and Management
• Communication
• Quality Control
• Problem – Solving
• Reporting
• Budget Management
• Training and Development
• Safety Compliance
• Client Interaction

Job Duties:

• Oversee daily field service operations, troubleshooting and resolving escalated issues.
• Manage and coordinate service calls and warranty work in a timely and efficient manner.
• Schedule and assign field staff to projects based on client needs and operational demands.
• Lead and develop the HomeCare field team by conducting regular performance reviews, ensuring they perform their tasks effectively and providing guidance, training, and support.
• Act as the primary point of contact for key clients, handling escalations to maintain high client satisfaction.
• Monitor work quality, efficiency, and customer satisfaction, taking corrective action as needed.
• Develop and effectively manage budgets for maintenance projects and small-scale renovations. Prepare estimations and monitor expenses related to field operations to ensure cost-effectiveness.
• Prepare reports on project progress, performance, and any challenges presented. Communicate these findings to project team when necessary.
• Identify and engage competent subcontractors and suppliers, evaluating their qualifications and performance.
• Oversee materials sourcing and procurement to support ongoing projects.
• Ensure all technicians comply with safety regulations, company policies, and Dalgleish standards.

Qualifications & Skills:

• 3+ years of experience in a leadership role within a construction or service company.
• Strong understanding of skilled trades, home maintenance, and construction specifications.
• Excellent organizational and problem-solving skills with the ability to manage multiple tasks and priorities.
• Proficiency in managing cloud-based client service systems and project documentation.
• Strong communication and client relationship management skills, maintaining a professional and solution-oriented approach.
• Knowledge of OSHA safety regulations and commitment to workplace safety.
• Valid driver’s license and a dependable vehicle (truck or SUV preferred).

Preferred Attributes:

• Outgoing and client-focused personality with a strong sense of ownership and responsibility.
• Detail-oriented and proactive, able to anticipate client needs and operational challenges.
• Proven ability to foster collaborative relationships while also holding a team to a high standard.

At Dalgleish Construction, we take pride in delivering an unparalleled home care experience. If you are a motivated leader with a passion for service and excellence, we invite you to apply to join our team.

Job Type: Full-time

Pay: $90,000.00 - $95,000.00 per year

Benefits:

• Paid time off
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to Relocate:

• Austin, TX 78759: Relocate before starting work (Required)

Work Location: On site