Do you enjoy helping people over the phone? Are you energized by a fast-paced work environment? Do you like knowing the work you are doing is making a difference? If you answered yes to these questions, our Call Center environment may be a perfect place for you to put your talents to work in a way you will enjoy while exposing you to long-term career opportunities in our location Westborough, MA.

We are looking for high-energy Call Center Representatives who have the “gift of gab” to handle warm service calls in an inbound/outbound call center. You will find this team to be engaging, professional, and fun. We provide strong training and excellent growth opportunity. These positions offer the ability to grow in the Call Center operations as well as into the corporate departments including Marketing, Accounting, Graphics, and Office/Admin roles in a variety of departments.

As a Call Center Representative, you will handle a high volume of inbound or outbound calls depending on your assigned team. You will receive training and mentoring that will teach you call handling techniques and give you the knowledge base to answer questions effectively to best help your customers.

We offer flexibility to work an 8-hour shift between the hours of 7AM and 6PM. You will also have the option to work overtime on Saturday from 8AM to 1PM. Saturday shifts are available to work from home once you are fully trained.

Requirements:

Must be a strong team player and enjoy working in a team environment

Ability to learn new computer applications quickly

1-2 years of Customer Service

Experience with high volume of phone calls

HS Diploma or GED College preferred but not required

Basic Excel knowledge (inserting columns, cutting and pasting cells)

High degree of Accuracy

Excellent communication skills both written and verbal

Strong organizational skills

High attention to detail required

We offer an exceptional benefits package including Blue Cross Blue Shield. Onsite Gym and Cafeteria are also available for you.

These positions are temp-to-hire. If you are experienced working in a fast-paced environment such as food service or retail and you would like the opportunity to work in a professional corporate role, this may be an excellent step for you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability. If this position sounds like you, please apply today for immediate consideration.