Occupancy Specialist / Office AdministratorFull-Time | 37.5 hours/week 

Position OverviewA confidential housing organization is seeking a detail-oriented and proactive Occupancy Specialist / Office Administrator to support administrative operations across multiple affordable housing programs. This full-time role requires familiarity with public housing regulations and a strong commitment to delivering excellent service to residents and applicants. The successful candidate will manage a combination of housing occupancy, financial tasks, and general office duties in collaboration with a small administrative and maintenance team.

How you will contribute 

Occupancy and Housing Waitlist Support

• Perform annual and interim recertifications for current residents

• Monitor lease compliance and maintain tenant files

• Assist with applicant intake, eligibility verification, and lease-ups

• Maintain accurate records of tenant status and program compliance

Financial Administration

• Manage accounts receivable and payable processes

• Prepare deposits and maintain rent rolls

• Reconcile monthly financials for accounting purposes

• Issue security and pet deposit interest payments

• Maintain vendor files and process required tax documents

• Coordinate retirement contributions and maintain tax-exempt documentation

General Office Administration

• Communicate regularly with residents and applicants via phone, email, and in person

• Maintain organized paper and digital files

• Manage office supplies and maintain updated contact lists

• Assist with inspections and maintenance work order tracking

• Direct incoming calls, visitors, and mail

What we need from you

• Experience with public housing programs and leasing processes

• Familiarity with affordable housing software

• Strong planning, prioritization, and organizational skills

• Bookkeeping experience, knowledge of general ledger

• Bilingual candidates encouraged to apply

Minimum Requirements

• High school diploma or equivalent

• Strong interpersonal and written/verbal communication skills

• Proficiency in Microsoft Word, Excel, and Outlook

• Experience with menu-driven software systems

• Valid Massachusetts Driver’s License

• Ability to work independently and maintain confidentiality

• Openness to job-related training and development

Equal Opportunity Employer StatementThis organization is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.