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Job Description
We are seeking a Commercial/Business Insurance Account Manager to join our team. This role is responsible for assisting clients in identifying their insurance needs, recommending coverage solutions that provide the best value, and maintaining strong relationships over time. The position involves proactive sales and service, including cross-selling to enhance client engagement.Schedule: Monday–Thursday 8:00 AM–4:30 PM; Friday 8:00 AM–4:00 PM
Why Join Us?We are a family-owned insurance agency that values integrity, relationships, and service excellence. Our team is close-knit, supportive, and passionate about helping clients protect what matters most. We believe in investing in our people through education, work-life balance, and a positive, inclusive culture. You'll have the opportunity to grow professionally while working in a respectful and collaborative environment that truly cares about your well-being.
How you will contribute
Educate clients on policy coverage, changes, exclusions, and insurance needs
Evaluate prospective clients and qualify them according to company standards
Prepare and submit applications to carriers; create proposals and summaries; coordinate with producers
Review policies and related documentation for accuracy and compliance
Manage service requests including coverage changes, certificates, binders, and endorsements
Conduct regular account reviews and manage renewal processes
Actively pursue referrals and leverage internal systems to generate new business
Cross-sell additional insurance solutions and refer to internal teams when appropriate
Monitor non-renewals and cancellations to retain clients where possible
Stay up to date on industry trends, coverage options, regulations, and system enhancements
Demonstrate proficiency in agency systems and processes to support efficient client service
What we need from you
Knowledge & Skills:
Strong customer service orientation with a professional demeanor
Thorough knowledge of business insurance markets, products, and rating procedures
Proficient in Microsoft Office and agency management/rating software; experience with Applied EPIC is a plus
Excellent verbal, written, and organizational communication skills
Ability to prioritize and manage multiple responsibilities in a fast-paced setting
Education & Experience:
Minimum 3+ years of experience as a Commercial/Business Insurance Account Manager
Active Producer P&C license required
High School diploma required; college degree preferred
Background in sales or customer service-oriented environments preferred
Bilingual skills are a plus, but not required
Benefits Highlights:
Medical, dental, and FSA options
HRA plan that covers a significant portion of the deductible
Company-paid life insurance, short-term and long-term disability
401(k) with company match
Vacation, sick, and floating time off
Educational support and professional development
4 PM close on Fridays
Monthly team lunches and community culture
Access to additional voluntary benefits
Equal Opportunity Employer StatementWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
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