Why Join us?

For over a century, our agency has been the largest independent and family-owned insurance agency in North Central Massachusetts, dedicated to serving the insurance needs of individuals, families, and businesses. We pride ourselves on being the place "Where Personal Service is a Tradition.

Our team is committed to providing personalized and cost-effective insurance solutions, ensuring that our clients receive the best possible coverage tailored to their unique needs. As part of our team, you'll have the opportunity to make a meaningful impact in the lives of our clients while growing professionally in a supportive and collaborative environment.​

We value our employees and offer a comprehensive benefits package, including competitive salaries, medical insurance, flexible spending accounts, matching 401(k) plans, life insurance, disability coverage, and paid time off. Join us and become part of a team that is dedicated to excellence and community involvement.

Personal Insurance Customer Service Representative

We are seeking a dedicated and customer-focused Personal Insurance Customer Service Representative to join our team. This is a full-time position where you will assist individuals and families with their insurance needs. The ideal candidate is a self-motivated, team-oriented professional with personal insurance experience or a strong willingness and aptitude to learn.

How you will contribute:

• Provide proactive and responsive service to clients.

• Initiate consultative sales contact with current and prospective clients.

• Recommend appropriate insurance coverages and limits to protect clients.

• Complete all tasks and transactions in a timely manner, adhering to agency and insurance company deadlines.

What we need from you: 

• Personal Insurance experience preferred.

• Ability to obtain a Property & Casualty Insurance license within six months if not already licensed.

• Strong verbal and written communication skills.

• Attention to detail and ability to multi-task.

• Proficiency in Microsoft Office and similar software.

• Experience with agency management systems is a plus.

Compensation & Benefits:

• Competitive salary based on qualifications and experience.

• Medical insurance and flexible spending account (FSA).

• 401(k) plan with company match.

• Life insurance, short- and long-term disability coverage.

• Paid time off (PTO) for vacation and sick leave.

Equal Opportunity Employer:We are committed to fostering an inclusive workplace where all employees are valued and respected. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

If you are looking to join a supportive team and grow in your insurance career, we encourage you to apply!