Our client is seeking a Marketing Technology Program Manager to be responsible for leading stakeholder engagement, managing a technology portfolio, and delivering digital solutions for Marketing, Creative, Events, and Player Development. This strategic role identifies opportunities where technology can enhance business performance, acting as a key partner to leadership and a systems owner for platforms including websites, mobile apps, database marketing, and guest-facing integrations.

RESPONSIBILITIES:

• Align business goals with technology solutions by serving as a trusted advisor to leadership and cross-functional teams.
• Develop, communicate, and maintain technology roadmaps that prioritize and align with business objectives.
• Plan and lead initiatives from inception through delivery, including scope development, stakeholder communication, budgeting, and change management.
• Oversee implementation projects with internal teams and vendors, ensuring quality execution, documentation, and user adoption.
• Champion organizational change management efforts and lead training to support process and system transformation.
• Manage and mentor a multidisciplinary team of analysts, engineers, and administrators.
• Lead system selection and solution analysis initiatives, coordinating with architecture and functional stakeholders.
• Oversee system lifecycle management, support operations, and ticketing processes for related platforms.
• Analyze and resolve systemic issues with clear business impact communication and mitigation strategies.
• Collaborate with Support Operations to establish effective first-level support and escalation protocols.
• Manage vendor relationships, including selection, negotiation, contracting, and ongoing performance oversight.
• Direct data architecture and governance efforts related to owned systems, ensuring seamless data flows and integrity in partnership with analytics and IT architecture teams.

QUALIFICATIONS:

• Strong verbal and written communication skills; able to effectively interact with Guests, Team Members, and Management.
• Bachelor’s degree in a related field or equivalent professional experience
• Minimum of 8 years of broad and in-depth experience in business and/or technology functions.
• Proven experience leading and managing technology teams.
• Expertise in enterprise software and technology platforms, including ERP, Procurement, HCM/HRIS systems, and their integrations.
• Comprehensive understanding of business operations, processes, and requirements that influence technology solution design and system usage.
• Ability to interpret and ensure compliance with key industry regulations (e.g., PCI, NIGC).

PREFERRED:

• Project management certifications such as PMI-PMP/Agile a plus

PHYSICAL REQUIREMENTS:

• May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
• Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
• Must be able to bend at the knees and waist frequently
• Must be able to repetitively use a telephone and a computer mouse and keyboard.

All employment is contingent on candidates providing at least two positive professional references from prior managers.We are looking for local candidates only.  U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.Thank you for your interest. Please understand that only qualified candidates will receive a response.PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.