Job Duties and Responsibilities include: 

Responsible for assisting program/project management team with the provision of case management services related to CDBG-DR funded projects. Specific duties may include: 

• Provide one-on-one conversations with applicants to complete intake forms and applications to assess unmet needs and develop a recovery plan.  

• Lead efforts to compile applicant information, including assistance eligibility and income documentation, and submit applications for funding sources including CDBG-DR.  

• Follow-up with client to ensure documentation requirements are met and client is moving forward to meet programmatic objectives. 

• Collect, compile, analyze, report and maintain necessary data in program tracking systems for statistics and reporting. 

• Assist in coordinating site visits to determine eligible scopes of work for eligible properties under various programs. 

• Maintain knowledge of CDBG-DR policies, procedures, and regulatory requirements 

• Create, monitor, and analyze project schedules in accordance with standard of best project practice 

• Track, analyze, and report information appropriately to allow the project teams to manage their projects and evaluate weekly reports 

• Ensure accuracy of project schedules and performed version control 

• Coordinate project schedules, tasks, meeting updates, and efficient distribution of reports 

• Monitor projects’ progress, including identifying critical activities and reviewing forecasts and progress achieved to date 

• Maintain project risk register to ensure that risks are effectively managed to minimize their impact on schedule, scope, and budget of projects 

• Track baselines, perform what-if analysis, and develop contingency plans. 

• Perform coordination of cross-functional departments or divisions to identify project issues, monitor action items, and work with the project manager to ensure resolution. 

• Perform other duties as needed, subject to changes in Program’s Guidelines and Standard Operation Procedures (SOP) changes. 

• Work within the prescribed system of record for the program which is designed to manage program workflow, manage applicant data and provide available reporting as necessary. 

• Responds to routine inquiries from external and internal sources with standard correspondence or other messaging mechanisms. 

• Prepare applicant files for closeout once recovery needs are met. 

• Perform other duties as assigned 

Required Skills and Competencies: 

• Excellent organizational skills and attention to detail. 

• Strong interpersonal, analytical, and problem-solving skills. 

• Previous disaster response/recovery/case management experience a plus. 

• Demonstrated Customer Service expertise. 

• Ability to communicate effectively, verbally and in writing. 

• Excellent time management skills with a proven ability to meet deadlines. 

• Experience working with federal grant-funded programs including HUD CDBG, CDBG-DR, or CDBG-MIT. 

• Bilingual candidates in English/Spanish Preferred. 

Required Education and Experience:  

• Bachelor’s degree or higher education in the areas of engineering, architecture, administration, human resources, accounting, law, public administration/policy or other related field and 2+ years in Case Management with a focus on infrastructure, community development, disaster recovery, housing projects or;  

• At least 3+ years of relevant case management experience in any social services field or other relevant field. 

• Proficient in MS Office Suite.