Position Summary: A network administrator works as part of a team to ensure the optimal performance of an organization's network. He or she assists Team members with support, maintenance, and optimization of core network services, devices, and communications systems. He or she works alongside senior Network Team members to provide logistical support, respond to queries, document changes, and assist with testing, assessment, diagnosis, and resolution of network service outages and incidents. Under the direct supervision of the Network Manager, he or she maintains network systems and may configure devices, enable services, or respond to end-user requests for network status information. The network administrator participates in informal and formal network learning opportunities and may travel as needed.  This position also includes providing help desk support and oversight using the company's ticketing system. This position would ideally be in Utica, NY.

Job Duties and Responsibilities include:

·         Responsible for managing day-to-day technology equipment in collaboration with the IT Director and senior team members.

·         Perform system administration on servers, storage, and networking devices.

·         Stay current on internet technologies to facilitate growth in cloud-based applications.

·         Share responsibility for the security and functioning of distributed wireless systems and ensure the wireless network is operating optimally.

·         Document and update technical procedures, administrative processes, and configuration management.

·         Performs diagnostics of network issues and provides support for service desk staff.

·         Updates and maintains network documentation, IP address assignments, and creation and management of offline device configuration files.

·         Configures network devices for new deployments per the direction of senior staff.

·         Deployment of new or replacement network devices utilizing backup configuration files.

·         Assists with the administration and maintenance of VoIP-based telephony systems, such as provisioning handsets, setting up extensions, and supporting user requests.

·         Assists in user desktop issues, helps with computer software installation, resolution of email-related access and routing issues, and assists with desktop backup and archiving.

·         Configure and maintain Firewalls and VPNs.

Skills and Competencies: (i.e., dependable, self-directed, goal-oriented, ability to effectively communicate complex information, Emergency Management / Disaster Recovery industry knowledge preferred, specific technical programs needed, etc.)

·         Understanding of IP networking and routing principles.

• Strong problem-solving and troubleshooting skills.
• Interpersonal and customer service skills
• Provides timely and accurate responses to assigned tasks
• Demonstrates an ability to adapt and learn in a dynamic work environment. 

Required Education and Experience:

·         Bachelor’s Degree, associate degree plus two years experience, or equivalent combination of education, training, and experience

·         Working knowledge of computer systems, peripherals, and communications equipment.

·         Working knowledge of computer networking and structured cabling.

·         Working knowledge of communication systems for data, voice, and video.

·         Possesses excellent problem-solving skills. 

·         Familiar with Windows, Windows Server, Active Directory, Group Policy, DNS, and DHCP.

·         Understanding of routers, switches, and WiFi access points and technologies.

·         General understanding of virtualization concepts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.