As a Regional Billing Supervisor you will participate in daily billing and collections work, establish and communicate expected service levels in keeping with firm standards and goals, make decisions about billing attorney assignments, coordinate work flow and seek additional assistance, as needed. You will ensure timely production, posting, sending and reporting of bills, maintain current records of bills sent to clients and generally follow firm and industry "best practices".

What You’ll Do:

On any given day, you will be supervising a team of billers across multiple offices, monitoring their workload, communicating with office leadership about the progress to goals, making decisions about assigned billing attorneys, processing bills, following-up on collections, and seeking additional support, as needed. You will:

• Be proactive in spotting trends in collections and billing issues and bring them as soon as possible to the attention of Billing Management.
• Meet regularly with local Office Administrators and Office Managing Partners to establish standards for local office billing teams, set strategy for the office and update one another on billing and collections’ progress.
• Liaise with the Finance group to ensure the office is meeting all firm standards, raise questions and concerns, and collaborate on process improvements.
• Assign work as necessary to billing team members and act as elevated support person on more complex issues.Process billing as needed.
• Act as an system expert and answer questions and/or provide solutions to software challenges. Use the system to the firm’s best advantage. Participate in software upgrades/conversions, ideally as a pilot user.
• Mentor and coach staff. Provide professional development opportunities to them, and seek them for yourself. Ensure that all billers understand our billing system’s functionality and use it appropriately. Ensure the core values of the firm are reflected in the billing staff.
• Write and conduct annual staff reviews. Manage any performance concerns in concert with Human Resources.
• Other duties and projects as assigned.

What You’ll Bring:

• 5-7 years of billing experience
• 1-3 years of supervisory experience
• Bachelor’s degree strongly preferred
• Aderant Expert experience a plus
• Familiarity with the E-Billing Hub or BillBlast and various e-billing vendor sites
• Basic Microsoft Office suite and related technologies
• Strong interpersonal and client relationship skills
• Strong customer service and collaboration orientation
• Exceptional oral and written communication skills