Join a dynamic team as a Partner Support Manager specializing in Robotics and Automation. In this pivotal role, you will lead a dedicated team of application technicians and engineers to enhance distribution and integrator channels. Your mission is to develop a new revenue-generating support model while ensuring top-tier customer satisfaction.

Key Responsibilities

• Revenue-Based Model: Develop and manage a profitable support system, distinguishing between billable and included services to drive revenue growth.
• Customer Escalation Management: Oversee daily customer escalations, efficiently prioritizing and deploying resources to resolve issues proactively.
• Direct Customer Interaction: Collaborate with distributors, integrators, OEMs, and key clients to foster business growth and maintain high satisfaction levels.
• Strategy and Efficiency: Formulate strategies for the support system, optimize operations using advanced tools and technology, and effectively allocate resources.
• Team Leadership: Mentor and coach the team, conduct performance reviews, and cultivate a collaborative, high-performance environment.

Qualifications

The ideal candidate will likely have a background in field support, product support, or installation services, such as a manager of application engineering. A Bachelor's degree in Engineering or a related field is preferred.

• Experience: Over 5 years in the robotics or automation industry, with a focus on field support, product support, or application engineering.
• Skills: Demonstrated people management abilities, extensive knowledge of automation, expertise in robotic programming (preferably Yaskawa, Fanuc, or Kawasaki), adaptability, and experience in revenue model development.
• Leadership: Proven leadership in managing technical teams and handling customer-facing escalations.

Note: Sponsorship is not available. While preference is given to candidates located in the Greater Dayton area, relocation may be considered for exceptional candidates.

Why This Opportunity Stands Out

Take advantage of an excellent leadership team and numerous growth opportunities as you develop a new revenue stream on the training and support side. This position offers great visibility within the organization, with the potential for bonuses.