Key Responsibilities:

• Provide comprehensive IT support services to multiple customers within a Managed Service Provider (MSP) environment.
• Setup, manage, and support Office 365 environments, including migration tasks.
• Offer hardware and software support across various platforms including Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac devices, servers, desktops, laptops, tablets, and mobile devices.
• Proficient in Microsoft Windows Server across all versions, and Microsoft Remote Desktop Services (RDS).
• Utilize ConnectWise Manage & Control, SolarWinds NCentral, and other relevant tools for efficient service delivery and management.
• Manage firewall and network infrastructure, including Fortigate, SonicWall, Cisco/Meraki, and Aruba Networks equipment.
• Provide both remote and onsite customer support, adhering to scheduled appointments as well as handling ad-hoc requests promptly and effectively.
• Maintain relevant certifications and possess significant MSP experience.

Required Skills and Qualifications:

• Prior experience in an MSP environment, supporting multiple customers.
• Proficiency with VMware, Hyper-V, and Scale Computing.
• Thorough understanding of Office 365 setup, migration, and ongoing support.
• Strong hardware and software troubleshooting skills.
• Certification in relevant technologies is highly desirable.
• Excellent communication skills and ability to interact with customers effectively.
• Proven ability to work both independently and collaboratively in a fast-paced environment.