Continuum is a growing health care company in the Denver Tech Center with great benefits and advancement opportunities. Our office processes automobile accident claims for hospitals and has a dynamic, culturally-driven atmosphere. Continuum employees work hard while enjoying their job and the teammates around them through a hybrid work schedule that offers our patient advocates the opportunity to work in the office approximately three days per week and from home two days per week.

The patient advocate role blends a unique need for professionalism and strong customer service and communication skills with an efficient, get-it-done positive attitude. In this position, your primary tasks will include working with patients, attorneys, and insurance carriers to increase revenue for our hospital partners. You will ensure accurate and efficient daily coordination of motor vehicle claim accounts in a fast-paced work environment.

Duties and Responsibilities:

• Set-up and process new accounts daily
• Effectively use company systems and technologies to successfully enter content information and verify information received
• Effectively communicate with patients, attorneys, and insurance carriers
• Establish and maintain a positive working relationship with internal and external partners
• Display quality work, integrity, and ethical decision making during all work assignments
• Display the ability to problem-solve
• Work in a team environment handling complex high volume work
• Adhere to high standards of accountability, confidentiality (HIPAA compliant), and professionalism while dealing with medical and financial information

Our best patient advocates possess and apply the following skills and personal qualities on the job:

Ability to speak and write in Spanish strongly preferred.

• Excellent communication and interpersonal skills
• Upbeat personality
• Ability to problem solve and think on your feet
• Strong computer skills
• Ability to multi-task and prioritize work in a high-production environment
• Punctuality
• Strong work ethic
• Bachelor degree or higher preferred
• Prior experience with auto insurance, medical providers, personal injury attorneys a plus

If you are looking for a place to learn, grow, and develop in a fast-paced company culture that values hard work, their employees, and the clients they serve, this just may be the place for you!