Ridgewood Talent Acquisition
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Laramie Energy LLC

IT Systems Administrator

SUMMARY

The Systems Administrator will be primarily responsible for providing operational and end user Tier II/III technical support. Additional duties of this role will include assisting with the development, administration and maintenance of the server, storage, network, security, and backup infrastructure.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·         Provide Tier II/III support to end users by efficiently identifying, analyzing, resolving, and documenting hardware and software issues

·         Assist with the administration and development of the Active Directory domain infrastructure, AD Group Policies, DHCP, DNS, DFS, Exchange Online, and 0365 services.

·         Assist with the administration and development of the corporate LAN, WAN, and WWAN infrastructure

  • Maintain patch management of end-user and server-side hardware, software, and operating systems
  • Assist with asset tracking of IT hardware, software, and licensing with the ITMS systems.
  • Evaluate IT systems, processes, tools, and policies with a focus on continuous improvement

·         Participate in project planning and implementation projects

·         Work with stakeholders and conduct scope of work technology assessments to help identify areas of possible improvement that further support business functions

·         Identify and report IT and OT systems cybersecurity risks within the environment and provide corrective mitigation strategies

·         Assist with the development and maintenance of technical and end user guidance documentation

·         Provide end user training where required

  • Monitor, maintain, and document support requests into the ITSM System and provide status updates to end user within the defined service level guidelines.
  • Follow established change management procedures relating to all Infrastructure moves, additions, and changes.
  • Participate in afterhours rotations including on-call support and Infrastructure maintenance duties.
  • Assist with end user onboarding/offboarding procedures.

OTHER DUTIES AND RESPONSIBILITES:

Additional duties and responsibilities may be expanded upon to support business needs.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

·         Problem Solving: Exercise excellent problem-solving skills, diagnostic and troubleshooting capabilities and anticipate issues before they occur or become critical.

·         Knowledge: Absorb and assimilate relevant information quickly and respond appropriately in a changing environment.

·         Time Management: Effectively manage time, resources, and prioritization of workloads to meet project, task, or procedural timelines.

·         Communication: Expresses ideas and thoughts clearly with confidence; communicate effectively by tailoring technical information to the level of end user you are conveying information to.

·         Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

·         Integrity: Must display a significant level of trust and confidentiality in this position as you will be exposed to data, business systems, and situations that may involve sensitive information.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty beyond satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Strong verbal and written communication skills

·         Exceptional attention to detail.

·         Demonstrates composure under pressure

·         Ability to work in a fast-paced and collaborative environment

·         Ability to travel as needed to remote job sites

·         Must have current/valid driver’s license

·         Ability to work weekends and/or after hours when business needs arise

 

KNOWLEDGE AND SKILLS

  • FortiGate ecosystems
  • Cisco & Dell switching ecosystems
  • Unifi wireless platforms
  • Dell Power vault SAN/DAS Storage Arrays
  • Microsoft Hyper-V/Nutanix HCI Virtualization platforms (preferred, but not required)
  • Microsoft Operating Systems 2012 R2, 2016, 2019, and Office 365 with AD integration.
  • Microsoft Windows 7/10 Operating Systems
  • Bitdefender Cybersecurity solutions
  • Manage Engine Desktop Central, Service Desk Operations and Service Management
  • Microsoft Active Directory Administration (Group Policy, DNS, DHCP, RRaS, DFS)
  • Barracuda Backup Solutions
  • Microsoft SQL / MySQL database administration
  • Supporting SCADA and Control Systems platforms (Ignition, Delta-V, Cygnet)

·         Cross functional collaboration with OT Teams

EDUCATION (and/or) EXPERIENCE

·         BS/BSc in Information Technology, Computer Science or related technical discipline (and/or) 7+ years of equivalent experience in a System’s Administration role within a corporate environment, preferably within the Oil and Gas industry.

LANGUAGE AND INTERPERSONAL SKILLS

·         Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information to management, end-users and vendors.

CERTIFICATIONS/TRAINING (in lieu of experience)

·         CompTIA Security+

·         CompTIA Server+

·         CompTIA Network+ or Cisco CCNA

·         Microsoft MCSA (or Role based) Certification or Training

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Have the ability to lift and/or move up to 50 pounds.

·         Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.

·         Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

·         Sitting for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

·         Various work environments: Work sites vary with noise and temperatures that range from quiet to moderate.

·         Travel: Moderate travel (< 15% annually) may be required if higher Tier level support is required at any of our Grand Junction field offices.

o   Off-Highway Travel: A number of our field offices will only be accessible off paved roads and at higher elevations.

·         Site Safety: Safety training may be required prior to entry into our facilities and strict adherence to protocols must be observed while onsite. 

·         Location: This is a remote position that primarily supports our Denver office.

BENEFITS

  • Laramie Energy provides a robust healthcare plan which includes medical, dental, and vision insurance.
  • A very generous 401(k) Retirement Plan with a matching contribution equal to 125% of deferral contributions not to exceed 5%
  • Company paid short-term and long-term disability programs.
  • Company paid Life & AD&D insurance.
  • Voluntary Life, AD&D, Accident, and Critical Illness plans. 
  • Vacation, sick, and holiday pay.
  • Flexible Spending and Health Saving Accounts.
  • Parental leave benefits.
  • Employee assistance program.
  • Your choice of paid parking or reimbursement for RTD expenses for Denver-based employees.
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