BettrData

Customer Success Leader (Director-Level)

Role Overview: Drive customer adoption, retention, and expansion for BettrData's AI-native data operations platform. Lead customer success strategy, optimize customer health, and maximize Net Revenue Retention (NRR). As Director-level leader, this position will report directly to the President & Managing Director and will play a critical role in driving customer satisfaction, and growing net recurring revenue through renewals and expansions.

Responsibilities:

• Develop and execute customer success strategies for onboarding, adoption, retention, and expansion.
• Define and track key customer health metrics.
• Lead customer engagement, deliver value, and build strong client relationships.
• Drive NRR through renewals, upsells, and cross-sells.
• Provide customer feedback to Product and Engineering.
• Build and lead a high-performing customer success team.
• Collaborate with Sales, Product, Engineering, and Marketing.

Key Metrics: NRR, GRR, Customer Health Score, Expansion Revenue, Product Adoption, CSAT, Time-to-Value.

Qualifications:

• 5+ years in Customer Success within B2B SaaS or Data Operations.
• Proven track record of driving revenue growth.
• Strong understanding of data operations and workflow automation.
• Experience with Sales, Product, and Engineering collaboration.
• Experience with Hubspot, Atlassian(JIRA), and Slack prefered.

Benefits:

• Competitive salary ($90k - $120k) + performance-based incentives.
• Equity/stock options.
• Fully remote work option.
• Health, dental, and vision benefits.
• Opportunity to work in a fast-growing AI-native data operations Saas company.

Why Join BettrData?

At BettrData, we are revolutionizing how commercial data product and service providers automate, scale, and monetize their data operations. As our Customer Success Leader, you will play a pivotal role in scaling our customer relationships, driving adoption, and unlocking new revenue opportunities.

If you are passionate about helping businesses succeed, scaling customer success operations, and driving revenue growth, we’d love to hear from you!

Apply: Submit resume and cover letter highlighting customer success, retention, and upselling experience in B2B SaaS.