DEPARTMENT: Property Management

REPORTS TO: Chief Financial Officer

LOCATION: Bergen County, New Jersey

Overview:

This growing property management company is seeking a dynamic and results-driven Director of Property Operations to oversee the performance of our property portfolio. This leadership role is responsible for achieving key financial, operational, and customer service goals by executing corporate initiatives and developing region-specific strategies. The ideal candidate will drive operational excellence and ensure optimal property performance through proactive management and strategic planning.

Responsibilities:

• Assists in preparation of operating budget for portfolio of assigned communities and oversees implementation.
• Strategically manages financial aspects of operations for multiple communities that contribute to the company's business goals.
• Develops, implements, and monitors programs to maximize revenue and control expenses.
• Creates a sales centric environment within the portfolio and ensures managers are managing the leasing process.
• Ensures appropriate levels of customer service/satisfaction are maintained.
• Reviews market studies to keep appraising of changing market conditions monthly.
• Manages customer service within the portfolio to ensure sites provide a level of service that results in tenant renewals, word of mouth promotions and new prospects.
• Sets expectations and holds community leadership teams accountable for implementing the business strategy.
• Lead weekly leasing team meetings to empower, engage and develop leasing members to achieve greater performance and desired business outcomes.
• Ongoing evaluation of maintenance roles and team member performance to ensure proper completion of work orders, apartment turns and preventative maintenance across the portfolio.
• Champions the brand philosophy and ensures alignment with brand strategy.
• Oversee regulatory and DCA / Municipal / State related compliance requirements.
• Support landlord / tenant matters and general advisory needs associated with a large-scale real estate portfolio.
• Involvement in Profit and Loss statements and meetings (noting constant inaccuracies).
• Design property asset management & inventory process (materials/tools/assets) including new employee sign off for provided tools/assets.
• Build out learning management and training programs for maintenance & leasing teams.
• Collaborating across departments to set realistic operational targets and timeframes.
• Determining appropriate methods to analyze operations, relevant information, and data.
• Develop, implement, and review company policies by ensuring legal compliance across the company’s property portfolio ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Documenting processes, findings, preparing reports, and making recommendations to the executive team.
• Facilitating training initiatives to promote best practices as well as training new employees to use new systems or processes.
• Gathering information by observing workflows, reading company reports, conducting employee interviews, property visits, etc.
• Identifying operational requirements and oversee opportunities for improvement.
• Recommending cost-effective solutions to operational challenges.
• Restructuring departments and defining employee roles.
• Tracking operational costs toward maintaining profit margins.

Requirements:

• Bachelor’s degree in operations management, project management (preferred).
• Prior work experience in Property Management/Real Estate required.
• Demonstrated knowledge of overall property management including financial performance, customer service, communications, crisis management, and staffing.
• Knowledge of government housing programs and regulatory requirements.
• Leader experience with strong mentoring, management, and operations skills.
• Strong team-building and interpersonal skills, strong written and verbal communication skills and proficiency with computer systems.
• Analytical and problem-solving skills; familiarity with building maintenance systems; good command of leasing practices; strong knowledge of property management and tenant/landlord practices, laws, rules, and regulations.
• Must enjoy mentoring and can create a cohesive team.
• Experience with implementing processes or procedures would be preferred.
• Experience in an operations management position, or similar.
• Experience with budgets and financial reports, and monitoring expenses.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to promote operational efficiency toward achieving business objectives and profitability.