This position reports to the Operations Coordinator, providing backup and support for day-to-day operations, along with the development/delivery of training material to brokerage staff.

Primary responsibilities include:

• Assist in the development and presentation of training material relevant to the operations of the brokerage (i.e. MVRs, Transaction Training, Workflows, etc.)

• Help with onboarding new employees at the direction of the manager

• Assist with insurance company audits, to help identify training opportunities

• Help with the EDI process, as may required

• Assist in testing integration and new workflows in preparation for training

• Any other projects that may be assigned, at the direction of the Operations Coordinator or SVP

Knowledge, skills, and requirements:

• Must have a RIBO licence, active and in good standing

• Prior experience as a Customer Service Representative would be considered an asset

• Experience in EPIC and Applied Rating is required

• Must have own vehicle and be willing to travel to branch offices, as required

• Should have a working knowledge/understanding of Excel, Word, Outlook and PowerPoint

• Computer competent with the ability to pick up new concepts quickly

• Excellent time and project management skills

• Effective and concise communication

• Problem-solving with effective planning and organizational skills

• May be asked to participate in "Train the Trainer" courses, to enhance presentation skills

• Prior experience delivering both in-person and virtual training is an asset

• Prior experience creating recorded/video content is an asset