JOB-BORN Executive Search Inc.
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PERSONAL LINES CUSTOMER SERVICE TEAM LEADERDuties will include, but will not be limited to:
  • Use your proven track record as an experienced results driven leader or supervisor to coach and lead a dynamic team of professional customer service specialists
  • Your primary focus will be to ensure your team is well trained and skilled in how to cross sell home and auto and capture LOA's
  • You will ensure that your team's performance is optimized and continually learning and progressing through your coaching and training
  • Your mentoring of your team will take them to new levels of effectiveness, performance and excellence
  • You will ensure that your team is earning 5-star Google reviews after every customer service call
  • You will set goals and measure and report on performance metrics to senior management
  • You will be responsible for recruiting and hiring new customer service team members
  • You will become a subject matter expert in all products and insurance company portals as well as our company BMS
  • Conduct and lead weekly team meetings
  • Completely monthly desk audits
  • Manage vacation schedules and time off requests to ensure appropriate customer service levels and standards are maintained
  • Utilize live listen and phone recordings to coach your team of professionals
  • Effectively handle escalations on the spot without the need for further escalation to senior management
 
Qualifications:
  • Currently working as a supervisor, lead or manager
  • 5 years or more Personal Lines Insurance leadership experience
  • Current insurance brokerage experience
  • RIBO license required
Ability to prove a track record of success leading insurance professionals
 
 
Skills:
  • Leadership
  • Sales
  • Service
  • Problem solving and solutions oriented
  • Change leadership experience
  • Communication
  • Organization
  • Workflow improvements
  • Proficient in Applied Systems EPIC and MS Office products
 
 
Interested?  Call, email, text or message me!
 
Always on the Hunt for You !
 
Cristin Filipuzzi, PRCAIRS, Professional Recruiter Certification
JOB-BORN Executive Search Inc.
Recruiter for the Insurance Industry
289-233-4691
 
BIG ENOUGH TO SERVE YOU …small enough to know you
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