Program Account Executive

Location: Durham Region - Remote (Travel required for client meetings, conferences, and presentations)

About the Role

We are seeking a highly skilled and dynamic Program Account Executive to join our growing team. The ideal candidate brings 5+ years of experience in Commercial Lines (CLs) insurance, holds a RIBO license in good standing, and has deep technical expertise in specialized products including Errors & Omissions (E&O), Cyber Insurance, Directors & Officers (D&O) Liability, and other niche programs.

This role is ideal for a confident professional who excels at client relationship building, delivering compelling presentations to senior stakeholders, and representing the organization at industry events. While this is a remote position, travel will be required for client meetings, conferences, and presentations.

Key Responsibilities

Client Relationship Management

·         Serve as the primary point of contact for a dedicated portfolio of commercial clients, ensuring exceptional service delivery and client satisfaction.

·         Conduct one-on-one client meetings to review insurance needs, assess exposures, and recommend tailored solutions.

·         Travel to client sites, conferences, and industry events to strengthen relationships and represent the organization professionally.

Technical Expertise

·         Apply advanced technical knowledge of commercial lines insurance to provide comprehensive risk management advice.

·         Specialize in complex coverage areas, including E&O, Cyber, D&O, and other specialized insurance solutions.

·         Stay current with industry trends, regulatory changes, and emerging risks to ensure clients receive relevant and timely guidance.

Sales & Business Development

·         Identify and develop new business opportunities through client networks, referrals, and industry relationships.

·         Present and pitch customized insurance programs to new and existing clients, clearly articulating value and differentiation.

·         Participate in conferences, webinars, panels, and other industry activities to elevate brand awareness and expand market presence.

Presentations & Reporting

·         Prepare polished client proposals, reports, and presentations tailored to varying audiences and stakeholder levels.

·         Deliver engaging and informative presentations to boards, executives, and client groups.

·         Host webinars and virtual training sessions to educate clients on insurance products, regulatory updates, and best practices.

Project & Deadline Management

·         Manage multiple client initiatives, renewal cycles, and internal projects, ensuring accuracy and timely completion.

·         Collaborate closely with internal teams to ensure seamless service delivery and strong execution.

·         Monitor account performance, maintain renewal schedules, and proactively address client needs.

Qualifications

·         Experience: Minimum of 5 years’ experience in Commercial Lines insurance with strong expertise in specialized coverages (E&O, Cyber, D&O, etc.).

·         License: Active RIBO license in good standing.

·         Technical Knowledge: Strong understanding of policy structures, underwriting guidelines, and industry best practices in commercial insurance.

·         Communication: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively.

·         Presentation Skills: Comfortable presenting to boards, executives, and large audiences; experience hosting webinars is an asset.

·         Travel: Willingness to travel for client meetings, conferences, and presentations.

·         Project Management: Proven ability to manage competing priorities, meet deadlines, and maintain high accuracy under pressure.

·         Professionalism: Strong client service orientation with a demonstrated ability to build trust and maintain long-term relationships.